Client Insurance Benefits Coordinator

REPORTS TO: Director of CFO                                                                                              FLSA STATUS: Non-Exempt

SCHEDULE: Monday – Friday 8:00am-5:00pm                                                                   

POSITION SUMMARY: The Client Benefits Coordinator will prescreen clients for eligibility in the Medicaid program. The Client Insurance Benefits Coordinator will provide positive client experiences through responsive feedback and customer service and assist clients with benefit application to completion. 

GENERAL RESPONSIBILITIES:

Prescreen individuals for Medicaid eligibility for all Revive Ministries facilities

Educate clients and assist with Medicaid re-determinations when requested

Assist clients with updating their insurance plans when they have a life changing event

Assist with Intake insurance applications and provide any necessary follow up

Complete application assistance and support at partner sites

Follow up with all clients who have been screened and have submitted applications

Advocate for client benefit eligibility, and initiate a process for maintaining quality programming

Training and back up for the SNAP Benefit Coordinator when necessary, keeping abreast of all processes.

Process all SNAP Claims and Appeals

Perform regular Audits of SNAP transactions.

Always maintain confidentiality and program fidelity

Maintain up-to-date, accurate reports and other data as required

Get the Client files/file room reorganized

Attend training sessions as provided

Attend and participate in all agency and department staff meetings

Participate in all other duties and activities as requested or assigned

All other duties as assigned

BACKGROUND/ EDUCATION:

High School Education/ GED required

QUALIFICATIONS REQUIREMENTS:

Knowledge of Medicaid eligibility, procedures, and regulations per state of Kentucky

Experience working with diverse, multi-cultural and low-income populations

Excellent communication, critical thinking, and problem-solving skills

SKILLS REQUIRED:

Must have organizational and time management skills.

Excellent written, oral, and interpersonal communication skills demonstrating clarity and on-target messaging for a variety of audiences.

Demonstrated ability to work in a fast-paced environment with multi-faceted demands and deadlines.

Attention to detail, yet flexible with an adaptable personal style.

Ability to work with minimal supervision using independent judgment for decision making, as well as work cooperatively with other staff, volunteers, donors, and clients.

Valid driver's license with driving record that meets company insurance requirements.

WORKING CONDITIONS:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to sit, stand, bend, reach overhead and lift up to 10 pounds; travel outside of the office and/or attend meetings both during and after normal work hours, both at or away from the work site.  Exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. May involve walking or standing for brief periods of time.  Requires about 6 hours of sitting and no more than 2 hours of standing or walking in an 8-hour workday. No significant stooping is required.

Environmental Conditions:

The employee will work indoors in a residential setting with central heat and air conditioning.  The house is open and well ventilated, with central heat and air conditioning.  The person may work outside in heat/cold, wet/humid and dry/arid conditions during times of community activities for clients.

Mental Demands:

There are a number of daily deadlines associated with this position, which may cause significant levels of stress to some individuals.  The position must deal with the clients, staff and insurance representatives daily on a variety of issues. 

WORK EXPECTATIONS:

Minimum of 40 hours per week

Must be able to work well with other staff and clients

Must be able to travel independently to local Medicaid/SNAP offices

AT-WILL EMPLOYER STATEMENT

Revive Ministries Inc./Revive Life House is an At-Will employer.  This means that regardless of any provision on this form, the company or employee may terminate the employment relationship at any time, for any reason, with or without cause or notice.  Nothing in this employee job description or in any document or statement, written or oral, shall limit the right to terminate employment at-will.  No officer, employee or representative of the company is authorized to enter into an agreement-express or implied-with any applicant for employment for a specified period of time unless such an agreement is in a written contract signed by the Executive Director of the company. 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Revive Ministries Inc./Revive Life House is an Equal Opportunity employer, in compliance with federal, state and local laws prohibiting discrimination.  No person shall be discriminated against in employment, training, promotions, transfers, rates of pay, layoffs, any form of compensation or any term or condition of employment on the basis of race, sex, color, religion, national origin, age, marital status, disability, tobacco use, gender identity, genetic information, military status, pregnancy or childbirth, status as a smoker or non-smoker, veteran status or any other protected class under federal, state or local law.