Client Insights Executive

About this Job 

We are the Retail Customer Success team, a digitally focused research team within NIQ, and we love collaborating with clients to identify current and future market opportunities and develop innovative solutions. 

This position is for someone with a strong research background who is or wants to become an expert in the retail market.  As part of the team, you’ll get to understand the UK retail landscape, dynamics, and consumer buying and behaviors, and translate what we learn into specific opportunities for our clients.  We love to get immersed in data, work with it, come up with new hypotheses, and keep interrogating what we produce in order to create story-led analysis we are proud of. 

This client facing role involves taking the lead with a portfolio of the UK’s largest retail clients – being responsible for managing day to day requests and using data to develop strategic and tactical recommendations and insights and solve business needs.  Your role will involve direct interaction with clients, so being able to establish rapport with clients by being client-focused, responsive and approachable is necessary. 

Your Responsibilities: 

• Lead the service of a portfolio of the UK’s largest Tech & Durables retailers  

• Ensure client service is delivered to the agreed standard, meeting the service level requirements  

• Produce actionable insight and answer retail partner queries and requests 

• Organise and prepare retailer presentations, bringing in multiple research methodologies from NIQ to produce an overall picture of retail market trends 

• Expertise and knowledge on UK retail trends 

• Lead on internal projects to enhance the service to our retail partners  

• Build and deliver tailored presentations for retailers using a storyline approach 

• Producing new, proactive and innovative types of analysis  

• Working directly with the retailers to understand their key business questions and strategic aims 

Requirements: 

• 2 years of relevant market research / survey experience (in a previous agency or client-side) 

• Analysis skills: Must enjoy and have experience with ‘digging’ through data sets to find the true story and themes that are worthy of further investigation to deliver insight and recommendations 

• Presentation experience  

• Client management skills 

• Strong reporting and communication skills. You will have a passion to be an engaging ‘Story-Teller’ 

•  Knowledge of the UK retail market  or  willingness to rapidly develop deep industry expertise

• Skills with PowerPoint and Excel and experience using data analysis packages 

What You Get

• Private Medical Insurance
• Flexible working environment 
• Learning & Development 
• Great team culture 

#LI-Hybrid

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion