Client Implementation Project Manager

Company Overview

EchoTwin AI is pioneering AI-driven infrastructure intelligence, redefining how cities are managed. Powered by a proprietary visual intelligence engine with full spatial reasoning, EchoTwin transforms municipal fleets into mobile urban sensors—creating living digital twins that provide real-time insights into infrastructure, compliance, and safety. By enabling municipalities to proactively monitor, predict, and resolve issues, EchoTwin helps build resilient, self-healing, and sustainable urban ecosystems. More than “smart cities,” EchoTwin is advancing the era of cognizant cities—urban environments with the awareness to see, think, and act on challenges in real time.

What the job involves

The Client Onboarding and Maintenance team is ultimately responsible for maintaining positive customer relationships. You will manage projects with our customers, such as system implementations. You must maintain a detailed understanding of products and services to support customers with questions and suggest the best solutions. You will be at the forefront of serving as the voice of the customer and advocating ways to improve the EchoTwin AI solutions to product management, engineering, and operations. We are looking for a Project Manager to ensure that projects are managed and executed with excellence and at the highest level of customer satisfaction.

Responsibilities

• Performs project management for assigned customers, overseeing all aspects of the projects from inception to closure.

• Effectively communicates project targets and goals to all relevant stakeholders promptly and clearly.

• Coordinates the resolution of complex issues and questions with Engineering.

• Tracks project milestones and deliverables to ensure successful and timely
delivery of projects based on agreed-upon contract terms.

• Manages all contract requirements to completion.

• Efficiently manage the customer and internal resources to meet all established
milestones, ensuring targeted completion dates are achieved using internal
project management tools.

• Serves as the point of contact for customers and systematically tracks and addresses
all customer questions and requests.

• Uses the implementation playbook to guide the process for implementing and
integrating with additional customers.

• Trains clients on EchoTwin AI's software.

• Proactively engage customers through regular touchpoints to deliver insights
around customer engagement.

• Establish, implement, and maintain an effective Project Plan to ensure all
deliverables are met, and the Project is on schedule.

• Provides the department with leadership to support critical initiatives.

• Support Quality Organization in Implementing methods to inspect, test, and evaluate
products, ensuring that products adhere to quality standards.

Qualifications

• A bachelor’s degree, PMP, and/or related project management certifications are preferred.

• 5+ years of experience in customer-facing project management with customer--
relationship responsibilities.

• Proven leadership/team management skills with the ability to optimize team
performance and development (Growth Mindset approach).

• Excellent analytical and problem-solving skills.

• Hands-on approach in taking charge of issues and seeing them through to
resolution.

• Ability to operate under deadlines while still meeting standards.

• Excellent verbal and written communication.

Benefits and Perks

There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in various fields, including Computer Vision, GenAI, Digital Twin, Government Contracting, Systems and Device Engineering, Operations, Communications, and more!

• Options for medical, dental, and vision coverage for employees and dependents (for US employees)

• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)

• 401(k) with 3% company matching

• Unlimited PTO

• Profit sharing

Please do not forward resumes to our jobs alias, EchoTwin AI employees, or any other company location. EchoTwin AI is not responsible for any fees related to unsolicited resumes.

Life at EchoTwin AI

If you want to empower the world’s most important cities—and the institutions that run them—you belong here. At EchoTwin AI, we value excellence regardless of background and are committed to building a team that reflects the communities we serve.

EchoTwin AI is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.