Client Experience Specialist & Operations Assistant

Pay & Schedule

$22/hour during training

$23–$25/hour after successful completion of probation (based on competency)

$500–$1,000/month bonus potential based on sales performance

Full-time | 8:00 AM – 6:00 PM

In-office position

Must be comfortable occasionally visiting client homes and businesses to better understand service expectations

Up to Par Cleaning is growing and seeking a highly organized, detail-driven professional to support client experience, operations, billing accuracy, and team communication. This is not a basic receptionist role. This position directly supports revenue growth, scheduling efficiency, and client satisfaction. If you thrive in a structured, fast-paced environment and enjoy balancing customer care with operational precision, we’d love to meet you.

Key Responsibilities

Client Experience & Sales

Answer inbound calls and provide estimates

Respond to ALL leads (portal, Yelp, email, text) within 24 hours

Schedule walk-throughs and cleaning appointments

Follow up with new and recurring clients to ensure satisfaction

Resolve client concerns professionally

Document all client communication accurately

Scheduling & Operations

Schedule repeat and one-time cleanings

Maintain schedules at least two weeks in advance

Communicate job details to cleaning teams

Manage Airbnb bookings

Make confirmation and reminder calls

Maintain daily team communication

Billing & Revenue Accuracy

Ensure rate logs and add-ons are accurate

Review and process invoices daily

Charge cards on file and send invoices promptly

Reconcile discrepancies

Protect company revenue through accurate documentation

HR Support

Assist with applicant screening and interview scheduling

Support onboarding paperwork and documentation

Maintain employee records and performance tracking

Assist with recruiting ads and training coordination

What We’re Looking For

Highly organized and detail-oriented

Strong communication skills

Comfortable discussing pricing and closing sales

Tech-savvy and able to manage multiple systems

Solution-focused and proactive

Professional and dependable

Performance Expectations

After training, this role is expected to generate a minimum of $20,000 per month in closed and scheduled sales. Higher sales tiers unlock monthly bonuses.

Growth Opportunity

This position offers room to grow into an operations or office leadership role as the company expands. At Up to Par Cleaning, we believe in meaningful employment, strong systems, and delivering service that truly makes a difference.