Client Experience & Operations Coordinator

Client Experience & Operations Coordinator
(Administrative Assistant)
📍 In-Office | Full-Time | Up to Par Cleaning

💰 Pay & Schedule

$22/hour during training

$23–$25/hour after successful completion of probation (based on performance and competency)

$500–$1,000/month bonus potential based on overall performance, including scheduling efficiency, client experience, and team support

Full-time position, typically scheduled between 8:00 AM – 5:00 PM

Some days may require coverage closer to 8:00 AM – 6:00 PM depending on scheduling needs and workload

Schedule details and flexibility can be discussed further with the right candidate

In-office position

Occasional field visits to client homes and businesses to understand service expectations

🌟 Position Summary

The Client Experience & Operations Coordinator plays a key role in keeping daily operations organized, efficient, and aligned with our commitment to quality.

This position supports both clients and team members by managing communication, coordinating workflows, and ensuring important details are handled with care. This role is critical in maintaining strong, consistent communication across the company and delivering an exceptional client experience.

This is not a basic administrative role—this position directly supports scheduling efficiency, team alignment, and overall company performance.

🔑 Key Responsibilities

Client Experience & Communication

Manage and track client scorecards, ensuring feedback is reviewed and followed up on internally

Respond to all client communication (calls, email, portal, etc.) promptly and professionally

Maintain proactive communication to ensure high client satisfaction and trust

Follow up with customers to ensure satisfaction and resolve concerns

Support client home consults and assist in preparing estimates

Accurately document all client communication

Scheduling & Operations

Schedule repeat and one-time cleanings with accuracy and efficiency

Maintain schedules at least two weeks in advance

Communicate detailed job information clearly to cleaning teams

Manage Airbnb bookings and coordinate turnovers

Make confirmation and reminder calls

Maintain consistent daily communication with field teams

Assist in coordinating staffing needs and daily logistics

HR Support

Assist with applicant screening and interview scheduling

Support onboarding paperwork and new hire documentation

Maintain employee records and performance tracking systems

Assist with recruiting ads and training coordination

Administrative & Office Support

Prepare and assist with Employee Write-Ups/Notices (EWN’s) and documentation

Maintain organized records and internal systems

Support special projects and process improvements

Oversee supply ordering workflow and tracking

Run occasional business-related errands

Maintain organization and cleanliness of the office

✅ Core Expectations

Maintain clear, professional, and timely communication with both clients and field staff

Ensure strong communication flow between office and field teams

Deliver a consistently high level of responsiveness and service

Strong attention to detail and follow-through

Ability to prioritize and manage multiple tasks in a fast-paced environment

Proactive mindset with strong problem-solving ability

Commitment to delivering a high-quality client experience

📈 Impact of This Role

This position directly supports our goal of creating an exceptional client experience and a well-supported team.

A strong Coordinator ensures communication is seamless between office, field teams, and clients—helping protect company standards, strengthen team alignment, and contribute to the overall success of Up to Par Cleaning.

🚀 Growth Opportunity

This role offers the opportunity to grow into an Operations or Office Leadership position as the company expands.

📞 About Up to Par Cleaning

Up to Par Cleaning provides residential and commercial cleaning services with a focus on detail and delivering that “invisible glass” finish our clients love.

👉 How to Apply

Submit your resume along with a short message answering:

“Why do you believe you would succeed in a fast-paced role that requires both client communication and operational organization?”