Client Experience Manager

Client Experience Manager

The Client Experience Manager will be the point person for our most valued client relationships. This individual will be passionate about LoveShackFancy and be responsible for creating a truly bespoke client experience. This individual will possess excellent communication skills and be a leader in sales, consistently remaining the Top Seller in their designated store, maximizing sales and client experience. The Client Experience Manager will be responsible for contributing 30% of total store sales monthly, 40% of which must be driven via client appointments. The Client Experience Manager must grow their client book by 5% annually. Candidates must have experience cultivating strong client relationships with a proven track record.

Responsibilities include but are not limited to:

Identify and actively recruit high potential clients and develop exclusive LSF relationships, developing event ideas focused on client experience

Establish and manage top client book – utilize LoveShackFancy data to review client lists

Define strategy and plans for acquisition and retention of new and existing clients

Develop and implement clienteling strategies for the store in conjunction with the Store Manager

Support Store Manager in building an acquisition strategy and actively clientele high potentials

Host client engagement events develop client relationships

Support Store Manager in driving a client centric mind-set throughout the store – use deep knowledge of the LoveShackFancy level of service and communicate, coach, and inspire the team to develop their own client relationships

Deliver exceptional client service

Achieve and exceed individual sales targets (30% of total store sales monthly, 40% of which must be driven via client appointments)

Opening and closing the store in the absence of the Store Manager and Assistant Manager

Ideal Candidate:

Experienced in retail sales within a luxury setting min. 3 years

Established client book ($1M minimum in volume)

Established experience with Studio Services, Personal Stylist, and Celebrity Stylists

Highly motivated and competent; able to communicate at all levels internally and externally

Energetic, self-stater, self-motivated, and organized – approachable with a flexible outlook

Ability to mentor junior team members regarding service, clienteling, and conversion