Client Experience Lead - Officer

Who we are looking for:

As part of the newly constructed Client Administration and Controls infrastructure, the ISCA Project Analyst will be responsible for uploading globally-sourced client contracts to ECMS to support effective contract execution in alignment with the Customer Contract Compliance Policy. They will partner closely with the Relationship Manager and the Business Risk Group to resolve outstanding issues and ensure timely and accurate upload of documentation to the Contract Repository – ECMS. 

Why this role is important to us:

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for: 

• Efficiently load contracts to Enterprise Contract Management Solution (ECMS) while ensuring accuracy around the data elements required in ECMS.

• Load new and amended contracts into ECMS within 30 days of execution.

• Properly terminate or deactivate customer contracts in ECMS to maintain an accurate inventory of contracts for the bank.

• Identify control gaps within the contract loading process.

What we value:

• Demonstrated ability to meet deadlines and possess problem solving and resolution skills.

• Strong attention to detail.

• Strong PC skills, specifically Excel skills (Intermediate).

• Strong written and verbal communication skills.

• Ability to prioritize multiple responsibilities to meet internal deadlines.

• Ability to work well in a fast paced, high volume atmosphere.

• Ability to interact with on-shore and off-shore teams to resolve inquiries and understanding when to escalate.

• Comfortable using a variety of systems and applications all day

• General familiarity with contracts and the underlying State Street products and services that they apply to.

• Familiarity with contract-related terms that get negotiated such as price, governing law, legal entities in terms of clients and counterparties

• Familiarity with parts of the contract like signature page, appendices, schedules and amendments

• Ability to “deconstruct” the contract in general terms

• Comfortable in a fast-paced environment

• Critical thinking skills to effectively use a mix of art and science when reading contracts to identify data elements.

Education & Preferred Qualifications:

• MBA or equivalent post graduate degree

• 10-11 Years of relevant experience

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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