Client Experience & Growth Manager

Company Description: 

Studio Xerxes is more than just a studio, it’s a creative collective with over 50 years of combined experience in the creation of beautiful and effective, audiovisual content.

We provide a fully integrated suite of production services, catering to a diverse clientele including advertising agencies, independent producers, and global brands. With state-of-the-art technology and a creative environment, we are dedicated to turning unique visions into compelling video content that stands out in the market.

Job Summary:

We’re looking for the face, voice, and connective tissue of our production studio’s client relationships.

This role sits at the intersection of relationship management, creative problem-solving, and growth. You will be the person clients trust, lean on, and come back to—not because you sold them something, but because you listened, understood their goals, and helped them bring their story to life in powerful ways.

This is not a transactional sales role. It’s a client partnership role for someone who believes growth comes from trust, follow-through, and genuine human connection.

Who You Are

You’re a Listener First: Listening is your superpower. You don’t listen to respond—you listen to understand. You can hear what a client is saying, what they’re not saying, and what they’re struggling to articulate.

You’re the Real Deal: You’re authentic, grounded, and trustworthy. You don’t overpromise. You don’t sell fluff. You mean what you say—and you do what you promise.

You’re a Natural Connector: You love people. You build rapport easily—whether that’s during a studio tour, a client kickoff, a networking event, or a Zoom call with a global creative team.

You’re Creatively Curious": You may come from a PR, agency, creative services, or production-adjacent background. You understand creative workflows and get excited about helping clients navigate possibilities they didn’t even know existed.

You’re Calm Under Pressure: When timelines shift or challenges arise, you’re the steady presence—problem-solving in real time, communicating clearly, and keeping clients confident and reassured.

What You’ll Do

1. Client Champion (Account Management & Partnership)

Serve as the primary liaison between clients and our global production teams

Translate client vision, goals, and feedback into clear direction for creatives and editors

Manage relationships across the full client lifecycle, from kickoff to delivery and beyond

Maintain and grow our existing book of business by making clients feel heard, supported, and valued

Solve problems collaboratively and proactively—no surprises, no dropped balls

2. Growth Driver (Relationship-Based Business Development)

Identify natural upsell opportunities through conversation, curiosity, and trust—not pressure

Help clients see new ways production can support their evolving goals

Represent the studio at networking events, client meetings, and industry gatherings

Host studio tours and help turn happy clients into a strong referral network

Actively build new relationships with a “service heart”—seeking to help, not hard-sel

3. Strategic Partner

Bring client insights back to leadership to help shape new offerings and capabilities

Ensure alignment between what is sold and what is delivered—protecting the studio’s reputation

Stay curious and continue learning about production trends, formats, and storytelling approaches

Collaborate cross-functionally with leadership, creative teams, and operations

Must-Haves

5+ years’ experience in Account Management, Client Services, PR, Creative Agency, or similar client-facing roles

Exceptional verbal and written communication skills

High emotional intelligence and strong active listening abilities

Creative problem-solving mindset

Comfortable working with both clients and creative teams

Based in Minneapolis, MN and excited to work from an in-studio environment

Nice-to-Haves

Experience in production, video, creative services, or agency environments

Existing Twin Cities professional network

Comfort representing a brand in live, in-person environments

ABOUT US

Xerxes Global Holdings is comprised of the following businesses:

EBM Software delivers performance software solutions that drive growth for private equity funds, investment banks, and middle market to large corporations.

Blue Ops specializes in strategic M&A advisory and business growth in private equity, investment banking, portfolio companies, etc.

The Association of Retail and Consumer Professionals (ARC) is the parent organization of the Category Management Association (CMA), the Shopper Insights Management Association (SIMA), the Retail Dieticians Business Alliance (RDBA), and the Space Planning Association (SPA).

XGS is our new data science and artificial intelligence business headquartered in Dublin, Ireland that focuses on developing and productizing advanced analytics for clients.

Studio Xerxes provides a full range of video production to internal and external clients our of our film studio in Minneapolis.

Employees here are an elite group of bright, strategic thinkers. They are encouraged to take the ball and run with it, and there’s no question your impact can be felt. Our employees are highly valued on an individual level and are constantly pushed to grow and continuously move onward and upward in their careers. Here, you’ll work with top-level executives and thought leaders, making connections, and continually learning. We do everything possible to ensure you can grow and shine in your role.

Xerxes Global, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.