Client Experience & Front Office Coordinator

Position Summary:

We are seeking a highly polished, detail-oriented professional to manage our front office and deliver a

consistently elevated client experience. This role serves as the first point of contact for clients and is

responsible for maintaining a presentation-ready environment across all client-facing areas of the office.

This position blends hospitality, administrative support, and front-of-house coordination in a high-end,

design-focused environment.

Key Responsibilities:

Client Experience & Hospitality

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Greet clients and visitors with professionalism, confidence, and warmth

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Provide beverage service (coffee, water, wine, and light refreshments) for client meetings

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Prepare and maintain conference rooms for client meetings

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Anticipate client needs and ensure a seamless, high-end experience from arrival through

departure

Front Office & Environment Management

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Maintain a consistently clean, organized, and presentation-ready front office and reception area

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Ensure all client-facing spaces (lobby, conference rooms, and visible work areas) are maintained

to a high standard at all times

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Proactively address minor presentation items (e.g., tidying surfaces, resetting spaces) and

coordinate with internal teams or cleaning services for larger needs

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Coordinate internally to ensure the office remains tour-ready throughout the day

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Identify and address presentation issues proactively or escalate as needed

Administrative Support

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Answer and direct incoming phone calls

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Manage incoming and outgoing mail and deliveries

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Assist with scheduling and calendar coordination

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Maintain accurate client records and update internal systems (CRM)

Operational Support

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Assist with preparation of client proposals and presentation materials

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Track and manage office supplies and inventory

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Coordinate with vendors and service providers

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Support internal team members with administrative and coordination tasks
Qualifications:

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2+ years of experience in a client-facing role (hospitality, front office, or administrative support)

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Strong communication and interpersonal skills

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Professional presence aligned with a high-end client experience environment

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High level of attention to detail and situational awareness

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Ability to multitask and prioritize effectively in a dynamic environment

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Ability to take ownership of front-of-house operations and maintain standards independently

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Demonstrates pride in delivering a high-quality, well-presented experience

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Experience in hospitality or beverage service strongly preferred

Compensation:

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Hourly rate: $25–$28/hour, depending on experience

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Full-time position

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Weekdays 8am-5pm

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Benefits and generous PTO available

Work Environment:

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High-end office setting with a strong emphasis on design, presentation, and client experience

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Team-oriented environment with shared responsibility for maintaining a clean, organized, and professional  workspace