Client Experience Coordinator

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

THE ROLE

Sotheby’s is looking for a Client Experience Coordinator based in Hong Kong. As an integral part of the Client Experience team, the Client Experience Coordinator supports clients through the post-sale process delivering excellent client service in accordance with best business practice and Company policy.

RESPONSIBILITIES

• Supporting the Manager to ‘close the sale’ by facilitating and processing post sale transactions, including but not limited to invoicing, payments, post auction sales and seller property returns

• Issuing timely and accurate client communications on behalf of the Manager

• Working on shipping quotes and shipments, and arrange collections from warehouse

• Working with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property

• Ensuring financial transactions comply with corporate governance

• Partnering with other business areas, to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction

• Facilitating temporary releases of purchases for 3rd party services

• Responding to general client inquiries e.g., general correspondence, phone enquiries, letters etc.

• Participating in project work as requested

• Assist Manager to manage the timely release of property to support inventory control

KEY SKILLS AND EXPERIENCE

• Degree in business administration or equivalent field preferred

• 1-2 years’ experience in business administration and/or client service

• Exceptional client service skills including strong verbal and written communication skills

• Competencies in legal, finance and/or project management

• Operationally minded with an appetite for technology

• Ability to multi-task, prioritize and manage challenging deadlines

• Creative problem solver with ability to act quickly and effectively under pressure

• Highly organized and detail oriented

• Self-motivated, enthusiastic, and able to work both independently and as part of a team

• Strong knowledge of Microsoft Office – prior experience with SAP is preferable

• Fluency in English, Cantonese, and Mandarin essential. Must be able to read and write Traditional Chinese

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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.