Client Engagement and Membership Ambassador

WSHGroup

London, England, United Kingdom contract

Posted: January 21, 2026

Job Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are currently recruiting for an engaging and customer focused Client Engagement and Membership Ambassador to join our team based at a well-known institution in the West End.

The institution offers business executives the opportunity to purchase a membership and in doing so enjoy the many benefits that they have to offer. This includes a place to work, meet, host clients, and network, as well as enjoying training sessions and seminars.

As a Client Engagement and Membership Ambassador, you will be the face of the institution, engaging with members and visitors to enhance their experience.

Alongside this, key duties of the Client Engagement and Membership Ambassador are: -

• To welcome new members and their guests, providing comprehensive tours of the facilities and explaining all membership benefits.
• To assist new members with the sign-up process by filling out online forms and ensuring all necessary information is collected.
• To conduct follow-up communications via email and telephone to complete membership applications and address any queries.
• To promote the benefits of membership while escorting guests of members to specific lounges or meeting rooms.
• To gather and relay member feedback to help improve services and offerings.
• To highlight key membership benefits such as prime location, competitive pricing, and networking opportunities. 

Hours: 40 hours per week, shifts from 8:30am-5pm, Monday-Friday with some Sunday cover.

Salary: £33,000

This is a Fixed Term Contract until 31/05/2026

The successful candidate will have: -

• Proven experience in a customer-facing role, preferably in a membership or hospitality environment.
• Excellent communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in basic IT and administrative tasks.
• Ability to thrive in a team-oriented environment.
• High levels of professionalism and attention to detail.
• Excellent sales skills and abilities.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.