Client Enablement Program Manager

Client Enablement Program Manager

United States or Mexico City, MX - Business Operations – Full Time

OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly managed in the cloud as a modern SaaS offering. And it gets better - with full network access comes unparalleled business intelligence and insights to help enterprises better understand customer and machine (M2M) behavior. With a continuous focus on innovation, any company can build a powerful telecom presence with OXIO, and in addition help them glean unique customer insights like never before.

Job Description

As a Client Enablement Program Manager, you serve as a strategic partner towards OXIO’s Large-scale/Marquis clients, playing a vital role in analyzing business needs and objectives across internal and external stakeholders, as well as the industries in which our clients operate. You will guide clients in formulating actionable strategies to leverage OXIO’s technology and lead cross-functional programs that drive successful onboarding, adoption, and long-term platform value.

This role sits at the intersection of customer success, program management, and technical enablement; requiring strong execution skills, stakeholder management, and comfort operating in a fast-paced, evolving environment.

Responsibilities

• Collaborate with large-scale/Marquis clients to analyze and understand their business needs, objectives and operational constraints

• Partner with Solution Engineering and the Customer Success team to ensure a unified & comprehensive approach towards the launch of new clients

• Act as the primary program lead for client enablement initiatives, including onboarding, issue resolution and the fulfillment of Voice of the Customer (VOC) development requests

• Determine and define projects scope and objectives, including designing clear, measurable action plans that will guide our project teams in their implementation work

• Develop and manage a detailed technical project schedule and work plan

• Guide clients through onboarding and technical implementation to OXIO platform, ensuring alignment between business goals and technical delivery

• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress

• Utilize industry best practices, techniques and standards throughout the project execution

• Measure project performance to identify areas for improvement

• Predict resources needed to reach objectives and manage resources in an effective and efficient manner

• Lead project teams, made up of resources from Product, Sales, Operations, Customer Support and Revenue Assurance, in onboarding new Clients, enabling new features and implementing reporting capabilities

• Identify future product enhancements through collaborative engagements with clients to support product usage/development strategies

• Proactively surface risks, dependencies, and change-management considerations that could impact client success

Requirements

• Bachelors degree required

• 5+ years of experience supporting Clients/Customer with a least 2 years being in Telecom and/or SaaS environment

• Excellent verbal and written communication skills in English. Spanish is a plus

• Exceptional attention to detail and organizational skills

• Self starter, highly motivated and driven to deliver

• Ability to juggle multiple hats and willingness to get into the weeds

What We Offer

• Competitive salary and stock option incentive program

• Company paid healthcare

• Flexible work arrangements

• Company sponsored team-lunches and company retreats

• International organization that enables you to work across boundaries, travel to different locations, and enjoy the dynamics of a rapidly growing startup

• A diverse and inclusive team.

• We welcome applicants from all backgrounds to apply regardless of race, ethnicity, age, disability status or other defining characteristics.