Client Director - Telecom and Utilities / German Speaking

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

•  Act as a strategic advisor to leading Swiss telecom and energy providers, aligning ServiceNow’s platform with priorities such as digital transformation, regulatory compliance, operational resilience, and customer experience.

• Own executive relationships across assigned accounts, building trusted partnerships from CxO level to operational and transformation teams.

• Drive outcome-based account strategy, collaborating with ServiceNow industry and solution teams to deliver tailored solutions to customers

• Lead enterprise-wide growth, orchestrating global ServiceNow resources to expand platform adoption across complex, multi-entity organizations

• Deliver measurable business value, ensuring strong adoption, long-term partnership, and achievement of revenue targets across licenses, renewals, and professional services.

• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience

• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven experience within the Telecom and/or Utilities industry, with a strong understanding of sector-specific priorities such as network and service operations, grid modernization, field service transformation, regulatory compliance, asset lifecycle management, and customer experience transformation.

• Ability to translate macro-level business and regulatory challenges into scalable platform strategies that deliver measurable operational and financial impact.

• 7+ years of enterprise client management experience, with a demonstrated ability to align account strategy to revenue opportunities.

• 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management

• Experience leading matrixed, cross-functional teams, orchestrating Solution Sales, Pre-Sales, Consulting, Customer Success, and Professional Services to deliver integrated, outcome-based solutions.

• Travel up to 50% (depending on geography/region)

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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