Client Development Manager (m/f/d) Berlin

Position

“Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior

Christian Dior Couture offers more than a beautiful brand to our clients; We invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

For our boutique in Berlin we are looking for a Client Development Manager with passion, energy and drive. In this role you are responsible for building and maintaining strong relationships with key clients, understanding their needs, and ensuring that the service delivery aligns with those needs to drive client satisfaction and loyalty. This role involves strategic account planning, networking within industry circles, identifying new business opportunities, and coordinating with various departments to ensure consistent service excellence.

Job responsibilities

Coordinating all in-store animations with the Europe marketing team and proposing new ideas of animations according to local needs of your boutique
Monitoring the results of the actions and share weekly reports on CRM KPIs with the rest of the team
Insuring the usage of the data base to optimize boutique business and the quality of the data base (accurate contact information, etc).
Making sure that the team is well aware of the client development strategy and boutique clienteling year objective
Accompanying the team in organizing their clienteling work on a day-to-day basis
Coaching, training and supporting the team in monitoring their clienteling performances and detecting clienteling opportunities
Being the key contact point for the Boutique Manager and sharing regular feedback and performance results and maintaining regular contact with the regional marketing manager

Profile

5+ years of retail experience required, preferably with at least 2 years of management, in a luxury product setting or hospitality
Ability to identify and meet the needs of customers to meet and exceed their expectations
Strong interpersonal, communication, organizational and management skills in a fast-paced environment
Sense of initiative and commercial creativity with fashion sense and Good knowledge of the luxury industry
Fluent in German and English, another language on top is a plus

Additional information

The opportunity to join the LVMH Group (Louis Vuitton Moët Hennessy), the world leader in high-quality and luxury products. We are working in an international environment with passionate people and amazing development opportunities – as we follow the lifelong learning approach.

Working at Dior is not only about entering the world of exclusive luxury, it also offers lovely benefits.

Holiday entitlement of 6 weeks per year
Lunch benefit of 100€net per month
Public transportation support of 100€net per month
Additional day off on birthday
Access to Corporate Benefits
Special Employee conditions after successful completion of probation period
Pension Scheme exclusive for Dior
Referral Program Bonus “Talents are knowing good Talents”
Opportunities for further training and development
Career opportunities within the LVMH Group

We are already looking forward receiving your application!

CHRISTIAN DIOR
MAISON

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.