Client Delivery Manager

Role Summary

We are seeking an experienced Client Delivery Manager to lead the successful implementation and go-live of FINBOURNE's SaaS solutions for financial services clients. The ideal candidate will excel at managing complex, multi-faceted onboarding projects, orchestrating technical integrations, and ensuring clients achieve value quickly and efficiently. You will be the primary driver ensuring our enterprise clients transition smoothly from contract signature to production launch within agreed timelines.

This role sits within the Client Success team, which manages the full client lifecycle from implementation through ongoing relationship management. You will be responsible for effective governance of client onboarding engagements, ensuring timely delivery of contractual commitments while coordinating cross-functional resources across Engineering, Sales Engineering, Platform, and Finance teams.

This is an exciting opportunity to own the end-to-end onboarding experience for enterprise clients implementing FINBOURNE's market-leading investment management platform. You will manage sophisticated data migration, system integration, and configuration projects while building strong relationships with C-level and senior stakeholders at leading asset managers and asset servicers.

Key Responsibilities

Lead Client Onboarding & Go-Live

Own end-to-end implementations from contract signature through go-live and BAU handover

Build and execute comprehensive project plans across data migration, configuration, and integrations

Manage timelines, dependencies, resources availability, and critical path to ensure on-time launches

Monitor SLAs, escalate risks, and drive accountability across internal and external teams

Manage Technical Integrations & Configuration

Map current and future-state technical architecture with clients and internal teams

Oversee integrations with client systems (ABOR, IBOR, PMS, OMS, custodians, vendors)

Coordinate API configuration, data mapping, and system setup

Use JIRA, Dynamics, and RAID logs to track progress and manage deliverables

Learn LUSID & Luminesce products to become proficient and provide consultancy to clients, on optimum data models and product usage design

Drive Stakeholder Engagement & Governance

Build trusted relationships with senior client stakeholders (CTOs, Heads of Operations)

Run daily standups and lead steering committees with internal and external executives

Create strong and clear content for Governance Forums

Influence decisions, manage scope, and align expectations

Execute seamless handovers to Client Success and Support teams

Skills and Experience

Experience

7+ years managing complex SaaS implementations in financial services

Proven success delivering multi-stream enterprise projects through go-live

Deep understanding of buy-side operations (NAV, P&L, trade booking, settlement, reporting)

Hands-on experience with buy-side platforms (ABOR, IBOR, PMS, OMS, EMS)

Strong financial product knowledge across equities, fixed income, derivatives

Skills

Exceptional organizational and stakeholder management abilities

Experience with API integrations, data migration, and technical architecture mapping

Excellent communication skills, including presenting to C-level executives

Proficient with JIRA, project management tools, and creating project documentation (PIDs, BRDs)

Strong problem-solving in complex, ambiguous environments

Preferred

PMP, Prince2, or equivalent certification

Prior fintech vendor experience

Just some of our benefits

Competitive salary plus performance based bonus.

Competitive private medical insurance which includes health, dental, vision and life insurance

A 401(K) retirement savings plan

Holiday: 20 days holiday plus public holidays and the option to purchase an additional 5 days annual leave

Hybrid working: We have a mature attitude towards hybrid working. Whether you’re a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we’re committed to helping you be productive and work in a way that is best for you.

Professional learning and development: External training and accreditations are supported, as well internal training and development programs.

About FINBOURNE

We are a young, dynamic financial technology company aiming to re-engineer the world of investing to make it clearer, faster and more cost effective for everyone.

At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence-based solutions. We respect your independent thought, your intellectual curiosity and your opinion.

Our solution is open, API first and developer friendly – a true first for the asset management industry. You can see what our team is busy building on Github.

For more information about us please visit our website.