Client Delivery Associate

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

What you'll do:

Working closely with a team of UK based analysts with whom alongside your own team, you will provide excellent client delivery and support across a range of vertical markets and products.  This role allows you to develop a wide variety of business, technical and interpersonal skills, working with some of the world’s largest organizations, helping them react quickly to market opportunities and conditions, and supporting them with configuration changes to protect their business and customers from potential fraud attacks. You will:

• Attend client workshops and support with eliciting relevant solution requirements.
• Gather and understand requirements, assumptions, scope is aligned to the contractual agreements made with the client.
• Support delivery lead with project documentation, to both internal and external parties, in line with governance.
• Follow Software Delivery Lifecycle (SDLC) process and Experian internal procedures.
• Support delivery lead with client engagements from end-to-end.
• Contribute to the quality reviews and governance milestones associated with the design.
• Support with reports for the Project Manager which they can use to communicate project status to relevant parties, both internal and external.
• Support with relevant issues and risks ensure all issues are identified, tracked, reported on and resolved in a timely manner, escalating to the appropriate management.
• Contribute effectively to conversations, meetings and workshops.
• Actively seek to develop competency/knowledge of both solution analytics analysis, software, and software technical analysis.

You will report to the Senior Delivery Manager/Consultant.

 

What you'll bring:

• Experience in client delivery or supporting client solutions
• Knowledge of SQL, relational databases and associated terminologies
• Advanced Excel (can perform complex functions) user
• Experience with data analysis/MI reporting
• Be collaborative with the various teams that you will be working with throughout Experian
• Fluency in spoken and written English

It will be considered an advantage if you have:

• University degree or equivalent standard with a high numeric or IT content
• Technical knowledge around SDKs for device products
• Related experience in software delivery, software solution design and configuration
• Working knowledge of XML/JSON
• Working knowledge of WPS / SAS
• Fraud industry knowledge

What you will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here