Client Custom Events Specialist

The College of Healthcare Information Management Executives (CHIME) is the professional organization for Chief Information Officers and other senior healthcare IT leaders. CHIME enables its members and business partners to collaborate, exchange ideas, develop professionally and advocate the effective use of information management to improve the health and care throughout the communities they serve.

Our Mission is to advance and serve healthcare leaders and the industry improving health and care globally through the utilization of knowledge and technology.

Job Purpose

The Client Custom Events Specialist represents the client engagement and service delivery function for CHIME’s custom products and experiences. This role serves as the internal project manager responsible for the execution of contracted custom engagements including, but not limited to, advisory sessions, podcasts, thought leadership roundtables, executive dinners, and hosted receptions.

This individual acts as the primary liaison between clients and internal teams, ensuring seamless coordination, clear communication, and on-time delivery of all program elements. The Client Custom Events Specialist manages logistics, timelines, deliverables, and cross-functional collaboration using CHIME’s project management systems to ensure exceptional client experiences and operational excellence.

Duties and responsibilities

Work as the internal project manager for CHIME custom products, mapping all tasksrequired to implement contracted client programs.

Serve as the primary point of contact for clients post-sales handoff, guiding themthrough the delivery process and ensuring all expectations, timelines, and deliverablesare clearly communicated and met.

Manage execution of custom engagements including:

Advisory sessions

Podcasts

Thought leadership roundtables

Executive/community dinners and receptions

Other bespoke client experiences

Develop and manage detailed project timelines within project management software (Asana), ensuring all tasks, milestones, and dependencies are tracked.

Coordinate with internal teams including marketing, media, analytics, production, events, and leadership to align on program requirements and delivery needs.

Schedule and facilitate internal planning meetings, client check-ins, and milestone calls; document action items and ensure follow-through.

Oversee logistical coordination including scheduling, speaker/participant coordination, materials readiness, run-of-show elements, and internal resource alignment.

Ensure all client deliverables are completed according to contractual obligations and CHIME quality standards.

Proactively identify risks, delays, or scope concerns and escalate to the Enterprise Project Manager as needed.

Maintain accurate project documentation, timelines, and status updates within project management systems.

Support development of repeatable processes and playbooks for custom product delivery to improve operational efficiency and scalability.

Build strong partnerships with the sales and business development teams to ensure smooth transitions from sale to delivery.

Compile program completion summaries and assist in capturing outcomes, metrics, and client feedback.

Maintain positive, professional relationships with clients and internal stakeholders.

Qualifications

Bachelor’s degree required

Three years' experience managing multiple projects simultaneously in a fast-paced environment

Exceptional organizational, time-management, and logistical coordination skills with meticulous attention to detail; able to manage multiple concurrent projects without sacrificing accuracy or efficiency

Experience working directly with clients and managing expectations

Excellent written and verbal communication skills

Strong collaborator with professional presence; able to build effective working relationships and drive execution across cross-functional teams

Self-motivated and proactive problem solver who anticipates needs and drives tasks forward independently

Ability to thrive in a fast-paced, evolving environment; adaptable and able to reprioritize work effectively when conditions or priorities shift

Experience with project management software (Asana or similar platform) required

Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Teams)

High ethical standards and personal integrity

This is a remote based position, but some travel will be required.

Must reside within the US. Considering candidates in the following states: AL, AR, DC, DE, FL, GA, IL, IN, KS, KY, ME, MI, MO, NE, TX & VA.