Client Care Supervisor

Client Care Supervisor – Veterinary Hospital

We are seeking an experienced Client Care Supervisor to lead our Client Care & Coordinator Team. This role oversees daily front desk operations, supports client communication, and ensures an exceptional experience for both clients and patients. If you thrive in a fast‑paced veterinary environment and enjoy mentoring a team, we’d love to hear from you!

Schedule:

Five 8-hour shifts or four 10-hour shifts

Compensation:

$26-$30 Depending on Experience

Responsibilities:

Supervise the Client Care team, including hiring, training, coaching, and performance management

Communicate confidently using practical veterinary knowledge to support scheduling, triage, and client instructions

Maintain department workflows and quality standards

Create and manage schedules to ensure full coverage at all times

Facilitate communication between Client Care and all hospital departments

Audit patient check‑in records for accuracy and quality control

Resolve high‑level client or doctor concerns after initial team attempts

Lead team meetings and follow up on action items

Motivate and support staff to deliver excellent service

Participate as part of the hospital leadership team and contribute to process improvements

Manage the department’s approved budget

Requirements

High school diploma or equivalent (Associate’s in business, vet tech, or related field preferred)

2+ years of supervisory experience

3+ years in a general practice veterinary setting or 1+ year in specialty/referral/emergency

Strong customer service, communication, and leadership skills

Comfortable with technology, phone systems, and software (EzyVet experience is a plus)

Detail‑oriented, organized, and able to multitask

Working knowledge of veterinary terminology

Physical Requirements

Reliable attendance

Ability to lift up to 40 lbs

Ability to stand, walk, bend, and reach during an 8+ hour shift

Ability to work nights, weekends, and holidays as needed

Flexibility with schedule to support front desk coverage

Visual/auditory ability to communicate effectively

Ability to maintain a clean hospital environment, including occasional waste cleanup

Benefits

3 weeks paid time off

Paid sick leave (NY State compliant)

Medical, dental, and vision insurance

Short‑ & long‑term disability

Life insurance

401(k) with employer match

Annual uniform allowance

75% employee pet discount

Holiday double pay

If you're ready to lead a compassionate, client‑focused team in a dynamic veterinary environment, we encourage you to apply!