Client Care Representative
Confidential
Posted: January 30, 2026
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Quick Summary
We are seeking a Client Care Representative to provide excellent customer service to patients and their families in a fast-paced environment.
Required Skills
Job Description
Job Summary
We are currently seeking two skilled Client Care Representatives for our Information Age Park location in Paducah, KY. This role serves as a crucial link between patients and the care team. You will be responsible for scheduling appointments according to established protocols, communicating with staff and patients via phone, email, and instant messenger, and offering support to patients and their families to ensure they receive the care they need.
We are looking for a candidate who is energetic, patient, compassionate, and capable of providing an excellent customer service experience—qualities essential for building strong relationships with our patients. The ideal candidate can remain calm under pressure, multitask, and problem-solve during challenging situations, including emergent crises such as when a patient expresses suicidal intent. The right person must be able to set boundaries, follow HIPAA and established protocols, and interact in a professional, composed manner at all times.
A strong team spirit, positive attitude, problem-solving skills, and excellent communication abilities are essential.
Candidates must have reliable attendance and be able to work on-site in Paducah, KY, with occasional work-from-home opportunities.
Work Hours: Monday–Friday, 40 hours per week
Starting Pay: $15/hr
This is a challenging but deeply rewarding position, helping many people across western Kentucky access the mental health care they need.
Key Skills
Excellent computer and technical skills
Strong interpersonal skills: professional, courteous, friendly, and empathetic
Knowledge of general office procedures
Willingness to continue learning and expanding skills
Qualifications
Prior customer service phone experience in the medical field or a related field is required
Knowledge of mental health services is a plus
Experience with a medical records program (EMR) is preferred
Proficiency with standard office equipment, word processing, email, internet, and computers is required
High school diploma required
We are a team-oriented company seeking an individual interested in long-term placement. We offer competitive pay and a supportive work environment.
Job Type: Full-time