Client Care and Sales Representative

Remote | Ontario-Based
Schedule: Sunday–Thursday | 9:00 AM–5:00 PM

Thrive in a Fast-Paced, High-Volume Call Environment?

This role is for someone who enjoys staying busy, moves quickly between conversations, and feels energized by a high volume of outbound calls and emails.

At Aqua Life Swim Academy, our Client Care & Sales team speaks with families who are actively looking to register for swim lessons. This is a phone-heavy, high-pace role where efficiency, accuracy, and professionalism matter.

If you like structure, momentum, and a steady flow of calls, you’ll do well here.

What You’ll Be Doing

Handle a high volume of outbound/inbound calls, emails, and online inquiries

Speak with clients, assess needs, and recommend appropriate swim programs

Convert inquiries into registrations in a clear and professional manner

Follow up on incomplete registrations and warm leads

Manage client accounts, schedule changes, and general questions

Accurately document interactions in our CRM (GoHighLevel / Google Workspace)

Work closely with operations to ensure a smooth client experience

This Role Is NOT For You If:

You prefer slow-paced or low-volume work

You dislike being on the phone most of the day

You struggle with multitasking or staying focused under pressure

This Role IS a Great Fit If:

You thrive in high-volume, fast-moving environments

You are confident and clear on the phone

You stay organized while handling multiple tasks

You work well with structure, processes, and schedules

You are dependable, punctual, and accountable

What We’re Looking For

Very strong verbal and written communication skills

Experience in call-center, client care, or sales roles (preferred)

Comfort handling back-to-back calls and inquiries

Attention to detail and accurate data entry

Ability to work Sunday–Thursday | 9:00 AM–5:00 PM

Why Join Aqua Life Swim Academy

Meaningful work helping families access life-saving swim skills

Warm inbound inquiries (no cold calling)

Clear systems, scripts, and support

Professional, respectful, and fast-paced team environment

Fully remote role with consistent hours

Opportunity for advancement