Client Billing - Vice President

Company profile

State Street Investment Management is the asset management arm of State Street Corporation, previously known as State Street Global Advisors (SSGA). We are one of the world's largest investment managers, recognized for our pioneering role in indexing and quantitative investing, and for creating the first U.S.-listed Exchange Traded Fund (ETF). We offer a comprehensive range of investment solutions, including passive and active strategies, and provides asset management, research, and advisory services to a global client base of institutional investors. State Street Investment Management reflects the company's commitment to growth, innovation, and a partnership-focused approach to delivering tailored investment solutions

Why this role is important to us

The Vice President, Billing is a leadership role within State Street Investment Management responsible for defining, shaping, and delivering superior billing experience across strategic transformational initiatives. Operating at the intersection of business, middle office and technology, this role operates within a globally client billing team, providing clarity, structure, and analytical rigor to ensure solutions deliver sustainable business and client value. This role is critical to ensuring business intent is clearly understood, responsibly translated into billing requirements, and consistently delivered at scale. 

Responsibilities

• Evolve and expand billing metrics for greater strategic alignment, monitoring, and reporting. 
• Lead end-to-end incident remediation, resolution, and future state planning.
• Assess and enhance risk controls and business continuity planning for billing.
• Direct billing excellence and transformation to improve service delivery, drive efficiency, and proactively reduce operational risk.
• Partner and lead all RMS IT initiative to transform and define future state billing technology.

• Collaborate with and communicate project status to business team leads and senior leadership.
• Maintain strong understanding of systems, data, and architectural constraints to guide practical, scalable solution design.
• Ensure solutions prioritize reuse, sustainability, and long‑term value rather than bespoke or short‑term fixes.

• Champion responsible adoption of AI within business analysis activities to improve efficiency, insight synthesis, and documentation quality.

Preferred qualifications and education

• Bachelors (12+) years’ experience in Finance, Business, or a related discipline.

• Extensive experience in middle office or finance within complex, regulated financial service environments.
• Certain knowledge of accounting system and portfolio management. NAV valuation E2E client billing process.
• Demonstrated understanding of Artificial Intelligence (AI) and Generative AI concepts, with the ability to practically apply AI‑enabled tools (e.g., Copilot or similar) to improve productivity, decision‑making, and delivery outcomes.
• Proven ability to operate and communicate effectively at both strategic and execution levels.
• Good interpersonal skills and strong organizational skills to co-operate with other State Street Investment Management key stakeholders.
• Strong time management skills – ability to prioritize tasks and perform effectively within strict deadlines.
• Good Problem solving & analytical skills alongside with strong communication skills

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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