Client Assurance Specialist - Brazil

About the Role: 

As a Client Assurance Specialist, you will play a key role in driving security pre-sales efforts, ensuring that our solutions and services meet the highest standards of security, reliability, and compliance.

You will collaborate closely with commercial and technical teams to address client security requirements, support due diligence processes, respond to security assessments, and continuously improve our assurance frameworks and documentation.

Your work will be instrumental in building trust with prospects and customers by clearly articulating our security posture and demonstrating our strong commitment to compliance and risk management.

Resposibilities: 

Analyze and complete technical and compliance questionnaires related to regulations such as ISO 27001, SOC 2, GDPR, and client-specific requirements.

Ensure clear, consistent responses aligned with internal policies and industry standards.

Prepare and coordinate responses to RFPs (Request for Proposal) and RFIs (Request for Information), ensuring alignment with client requirements.

Collaborate with internal teams to consolidate technical, regulatory, and strategic information.

Design and maintain a centralized database of questionnaire responses, updated with the latest security standards.

Implement tools and processes to automate response preparation and optimize workflow.

Support the commercial team in pre-sales, participating in client meetings and addressing questions about security and compliance capabilities.

Translate technical and regulatory requirements into customized solutions for clients.

Work closely with Security, Compliance, and Legal teams to collect evidence and documentation supporting submitted responses.

Contribute to the development and maintenance of standard pre-sales materials, including predefined responses, security architecture diagrams, and whitepapers.

Coordinate and respond to security audits requested by clients, ensuring alignment with ISO 27001 and SOC 2 standards.

Act as the point of contact between clients and internal teams during audits.

Ensure that responses and documentation comply with relevant regulations and standards such as GDPR, CCPA, ISO 27001, among others.

Requiriments: 

Bachelor’s degree in Information Security, Information Technology, or a related field.

Previous experience in technical pre-sales, client assurance, security compliance, or related roles.

Strong familiarity with security frameworks and regulations such as ISO 27001, SOC 2, GDPR, and CCPA.

Experience managing RFP/RFI processes and working with response management tools (e.g., Loopio, RFPIO, or similar platforms).

Knowledge of automation tools to streamline security questionnaires and due diligence responses.

Experience integrating workflows using APIs, macros, or specialized software solutions.

Excellent communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.

Languages: 

Portuguese: Native

English: C1 (Advanced)

Spanish: B1 (Intermediate

Preferred Certifications: 

ISO 27001 Lead Implementer and/or Lead Auditor

CISSP

CISM

CISA

Core Competencies: 

Strong attention to detail and accuracy.

Clear and effective communication skills.

Ability to work both independently and collaboratively in cross-functional teams.

Adaptability and eagerness to learn new technologies and processes.

Customer-oriented mindset with a strong commitment to quality, security, and compliance.

Benefits:

Well-funded and proven startup with large ambitions and competitive salaries.

Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.

Open communication with management and company leadership.

Small, dynamic teams = massive impact.

100% Remote Work (You choose where to work from).

500USD a year for you to invest in learning.

2 Family days.

Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

I authorize Simetrik to be the data controller and, as such, it may collect, store and use for the purposes of my possible hiring, under the conditions described in this document. I also give my consent to Simetrik to treat my personal data information in accordance with the Personal Data Treatment Policy available at https://simetrik.com/, which was made known to me before collecting my personal data.

Join a team of incredibly talented people that build things, are free to create, and love collaborating!