CLIENT ADVISOR - La Roca, Barcelona

Location: Santa Agnès de Malanyanes, ES
ID: 11671
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Position: CLIENT ADVISOR - La Roca, Barcelona

For our boutique in La Roca (Barcelona) we are currently looking for a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our brand and our product.

Responsibilities will include:

Client

Master the client journey;
Create customer emotion and desire;
Engage existing and prospect clients as per weekly plan defined by store management;
Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
Focus on development and retention of existing clients, recruitment of new and potential ones;
Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
Actively participates to the sales in partnership and oto appointment routine.

Operations and visual

Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;
Ensure product good maintenance, replenishment on the floor;
Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
Respect administration and operations procedures;
Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management.

Qualifications:

Retail experience;
Excellent interpersonal and effective communication skills;
Fluency in English is essential, second language is preferred
Be a team player with a pro-active attitude
High fashion knowledge
Ability to adapt to changing needs of the company as necessary
Must have client network in luxury environment

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.