Client & Admin Assistant

IBMC

Jakarta, Jakarta, Indonesia Hybrid permanent

Posted: July 23, 2025

Job Description

Core Responsibility:

• Reply to incoming inquiries from clients, partners, or prospects via email, chat, or other communication channels
• Make appointments for the management team of in-house media platforms
• Track partnership deals, including status updates, follow-ups, and documentation
• Prepare quotations for potential partners or clients based on provided pricing structures
• Draft and finalize contracts for confirmed deals and ensure proper documentation
• Track payments from affiliate partners listed on https://fundedtrading.com/ and ensure timely reconciliation
• Coordinate with internal teams for updates related to appointments, deals, or payment issues
• Maintain organized records of all communications, contracts, and payment statuses related to partnerships and affiliate deals.

Requirements:
• Minimum 3 years of professional experience in client servicing, account management, business operations, or a similar coordination role
• Experience working with vendors and freelancers, particularly in creative or service-based industries (e.g., PR, video production, review management).
• Prior exposure to B2B environments and working directly with clients on proposals, upsells, and long-term relationship building.
• Demonstrated ability to manage multiple projects and timelines, especially coordinating between different teams (sales, execution, creative).
• Comfortable handling client onboarding processes, setting up communication pipelines, and monitoring follow-ups.
• Familiarity with basic financial processes like issuing invoices, tracking payments, and managing financial records.
• Proficiency in common business tools (e.g., Google Workspace, Microsoft Office, Trello/Asana, Slack, CRM tools like HubSpot or Zoho).
• Experience participating in or contributing to sales and strategy discussions, offering insight into client behavior or market feedback.
• Fluency in English and Bahasa Indonesia, both written and spoken.
• Based in Indonesia, with flexibility for remote work and occasional in-person meetings.

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