Client Accounts Counsel

About Berry Law: Berry Law is more than a law firm—we are a mission-driven organization committed to protecting constitutional rights and helping Veterans secure the benefits they deserve. Founded in 1965, we serve clients in all 50 states and continue to grow with purpose, integrity, and excellence. 

Position Summary

The Client Accounts Counsel manages Berry Law's financial relationship with veteran clients, exercising professional judgment on fee entitlement, dispute resolution, and file closure. This position protects the firm's reputation and financial sustainability while ensuring compliance with professional responsibility standards in all client communications.

Key Responsibilities

Legal Process Execution & File Management

• Assess whether fee disputes arise from billing errors, misunderstandings about VA fee regulations, or legitimate disagreements about case outcomes and effective dates

• Resolve fee disputes with clients who challenge contract terms or refuse payment, conducting thorough case reviews and engaging in direct attorney-to-client communication

• Execute the firm's 45 and 95-Day Review process, including drafting and issuing formal communications regarding account requirements and conditions for continued representation.

• Coordinate termination of representation when necessary, ensuring compliance with professional responsibility standards

• Maintain accurate documentation of all client communications and decisions within the case and task management systems

• Coordinate with the VA Payments Team to handle client escalations, correct billing errors, issue revised invoices, or process refunds when appropriate

Client Relations & Reputation Management

• Serve as the primary attorney contact for clients navigating extenuating financial circumstances, exercising judgment and discretion to resolve the firm's interests while preserving client relationships

• Apply trauma-informed communication approaches when working with veterans experiencing service-connected disabilities that may affect financial decision-making

• Address negative client reviews and feedback in coordination with the Head of Legal Operations and Chief Operating Officer

• Communicate with empathy and professionalism to maintain Berry Law's reputation for veteran advocacy while protecting the firm's financial interests

Cross-Functional Collaboration

• Collaborate with senior Legal Strategists to ensure continuity when substantive legal questions intersect with financial matters

• Participate in process improvement initiatives related to accounts receivable workflows and client financial communications

Required Qualifications

• Juris Doctor degree from an accredited law school

• Active membership in good standing with at least one state bar

• Minimum 10 years of legal practice experience

• Familiarity with Federal Administrative Law, particularly VA disability appeals processes and fee agreement regulations

• Understanding of VA decision letters, rating determinations, and how case outcomes impact fee calculations

• Exceptional interpersonal skills with demonstrated ability to navigate difficult client conversations

• Strong written and verbal communication skills, including the ability to draft clear, professional correspondence

• High emotional intelligence and conflict resolution capabilities

• Proficiency with modern legal case management systems

Preferred Qualifications

• Experience at a collections law firm, legal finance department, or in fee recovery operations

• Background in client relations, legal operations, or law firm administration

• Experience working with veteran populations or in veterans' advocacy

• Track record of balancing firm business interests with client service excellence

• United States Military Veteran

Be a Part of a Winning Team:

Recognized by Inc. Magazine's 5000 fastest-growing companies for six consecutive years, Law Firm 500 for five years in a row, Inc.'s 2023 Best in Business for Veteran Support, Department of Labor Hire Vets award, and the Secretary of Defense Pro-Patria award.

2023 Military Times Best for Vets: Employers List

Comprehensive health insurance (medical, dental, vision)

401(k) retirement plan with employer matching

Generous paid time off (PTO) and paid holidays

Berry Law is an equal opportunity employer.