Client Account Manager (Music/Theatre/Visitor Attractions)

Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events?

Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next?

If yes, you're in the right place.

webook.com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over 2 billion SAR in ticket sales and now we're expanding globally.

Role Overview

We are seeking a proactive and client-focused Client Account Manager (Music/Theatre/Visitor Attractions) to manage and grow relationships with partners in live entertainment and cultural attractions. This role involves supporting clients with ticketing solutions, ensuring smooth operations, and driving business growth through effective account management.

Key Responsibilities:

• Gain in-depth knowledge of the webook.com platform and product portfolio to provide business analysis and support to clients.
• Build and maintain event and ticket inventory within the webook.com platform.
• Create training programmes and documentation for clients.
• Develop strong relationships with clients to support, learn and understand their specific needs, and provide excellent support and training services.
• Assist with business growth, monitor ticket sales across all channels, and identify opportunities to increase ticket sales and improve operational efficiency.
• Provide clients with support, ensure effective communication, and coordinate problem resolution working closely with IT, engineering, and other teams.
• Oversee the processes for season ticket renewals and match-day on-sales, ensuring accuracy of information across all sales channels and being present for on-sales as required.

Requirements:
• Bachelor’s degree in Business, Marketing, Arts Management, or related field.
• 3+ years of experience in account management within live entertainment, theatre, or cultural attractions.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving ability and client service orientation.
• Experience working with ticketing systems and CRM tools.
• Ability to manage multiple projects and deadlines effectively.
• Applicants must be able to prove their right to work in the UK.