Client Access Management Executive (Junior Specialist)

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

The Client Access Management Executive (Junior Specialist) is responsible for end-to-end operational performance of identity and access management (IAM) services for UK&I Experian customers and products. This role is responsible of executing the requests as per the SLA and KPI requirements, ensures compliance with Experian Access Management standards and UK regulatory frameworks.

You will be reporting to the Client Access Management lead.

What you will do:

Operational responsibility and Regulatory Compliance:

• Execution and daily management of all access management processes, ensuring 100% adherence to SLAs and KPIs for CIAM/CAM operations.

• Point of contact for IAM scenarios, including exceptions and escalations.

• Maintain expertise across all Experian products and systems involved in access provisioning.

• Ensure all activities comply with internal Experian IAM standards and UK regulations (e.g., GDPR, FCA, DPA), identifying and mitigating compliance risks.

• Support audits and respond to information security queries as needed.

Client-Facing Responsibilities and High quality Communication:

• Provide daily support to clients on access requests, acting as the main liaison for both first and second-line support (service and system perspective).

• Execute/Participate in client communications for onboarding, attestation, and user access review processes, ensuring clarity, professionalism, and issue resolution.

• Analyze client requirements, validate information, ensure correct and secure outcomes.

Process Improvement and Knowledge Sharing:

• Identify and drive process improvements, update documentation, and share best practices to enhance team performance and service delivery.

What you will bring:

• Demonstrated responsibility of operational performance, KPIs, and SLAs in a regulated environment Technical understanding of IAM systems and processes

• Regulatory compliance awareness (GDPR, FCA, DPA, etc.)

• Excellent client-facing skils and ability to manage escalations

Qualifications:

• 1 year of experience in IAM or a related field

• Fluency in written and spoken English

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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