Clerical Support for Parenting Program

This position is clerical support to the Parenting program.  This is not an instructor position.

QUALIFICATIONS:   Associate or bachelor’s degree, with clerical experience. Basic knowledge of  

                                   social services with strong communication skills, both written and verbal, and

                     ability to work with others.  Will consider high school education with

                  demonstrated experience.  

CLASSIFICATION:    Part time non-exempt , 20 to 24 hours per week, flexible schedule as long program needs are met

Summary:
Responsibilities provides essential clerical support to the Parenting Education Program team. Ensuring the smooth operation of managing case documentation and related tasks. This role involves organizing and filing documentation, coordinating class schedules, and performing various clerical functions to aid workers in delivering effective support to families involved in the child welfare system or court through the Parenting Education Program.

Duties:

Clerical/Administrative Support:

   Assist Parenting staff with scheduling appointments, meetings, and follow-ups.

   Organize and maintain accurate case files, record keeping, and filing documentation.

   Handle phone calls, emails, and correspondence related to the program.

Data Management:

Enter and update client information in database.

Generate reports and summaries as needed for quarterly review.

Maintain Monthly Billing Spreadsheet

Communication Coordination:

Serve as a point of contact for clients, families, and service providers.

Operational Support:

            Assist in organizing and coordinating case-related events and activities.

            Order and manage office supplies and equipment necessary for casework.

            Provide general support to the team, including organizing files and managing office logistics.

Core Competencies:

Strong organizational and time-management skills.

Excellent written and verbal communication abilities.

Proficiency in Microsoft Office or Office 365 software (e.g., Microsoft Office Suite, Microsoft Excel, Teams, etc.).

Social service knowledge

Sensitive to all cultures

Confidentiality, ability to handle sensitive information with discretion and maintain confidentiality.

*Youth Service Bureau of Illinois Valley believes that all people deserve inclusivity, fairness, and justice.  We believe that both the success of our team and the wellness of our community is strongest by recognizing the qualities that make each person unique, including race, gender, age, sexuality, ability, religion, national origin, gender identity and other identities.  The YSB team values and respects each other and our community as we proudly serve.