CLASS Case Manager

Who we are looking for:

You are a person who has a passion for helping others through case management while providing a impact on individuals to lead an inclusive community centered life. You want to make a difference in peoples lives providing supports to ensure individuals stay within the community.

Has experience and/or education in Case Management.
While providing a safe, supportive and innovative mindset in the I/DD community.

Is great at building a community environment in an enthusiastic way while managing a diverse clientele with professionalism. Utilizing amazing interpersonal and communication skills to build positive relationships within the agency and outside. Well verse in technology, great time management and organizational skills.

Key Responsibilities:

General management of assigned caseload to meet contract requirements, including plan development and monitoring of services.

Completion of required paperwork, documentation, log maintenance and data entry

Coordination of client services, including assistance to access non-waiver services

Required and as-needed client contacts and face-to-face visits, including home visits

Facilitation of interdisciplinary team meetings

Maintenance of case files.

Is knowledgeable about and follows through with contract requirements, policies and procedures

Serves as the focal point for service planning and delivery

Knows each participant on assigned caseload personally and is familiar with his/her goals, needs, opportunities, and problems

Communicates with and meets regularly as required and as needed with the client to discuss planning, progress, problems, concerns, etc. Accommodates client’s needs for this contact to occur where the participant lives, works, studies and/or socializes.

Travels as needed for meetings, using personal transportation

Understands and subscribes to the philosophy and values of independence, empowerment, and integration. Enables the participant to make informed decisions and supports decisions regarding important aspects of life, self-direction and self-determination.

Assists the client to access resources as applicable and as needed.

Maintains full, accurate, and current documentation of each participant’s individual record

Performs all required and assigned case management functions within specified timeframes

Is available to respond to the client’s needs and questions, provides adequate information for clients about program resources and services

Communicates and maintains cooperative working relationship with collateral professionals, specifically with the direct services agency and its employees to enhance service delivery and assist the client in achieving his/her individual goals

Researches, explores and evaluates resources. Shares resources with the team

Reports to the Supervisor on a regular basis as scheduled and needed about current status and evolvement of client cases for monitoring purposes

Schedules activities, specifically meetings that require travel, in a manner that makes best use of time and resources

Responds to schedule changes flexibly and notifies all involved parties as required

Supports outreach initiatives by providing training to the community when needed.

Performs additional reporting tasks as assigned

Skills & Experience

Knowledge of the I/DD community and/or special education

Educational equivalent of a Bachelor’s Degree in health and human services field and two years’ work experience in the delivery of human services to persons with disabilities, OR a high school diploma (or GED equivalent) and four years of experience in the delivery of human services to persons with disabilities

Managing diverse caseload with professionalism and respect

Understanding and subscribing to the philosophy and values of independent living, empowerment, and community integration

Time Management

Attention to detail and accuracy

Effective communication

Strong typing, writing, and organizational skills with attention to detail.

Knowledge of computers and database use

Reliable transportation, a valid Texas driver’s license , proof of auto insurance coverage and frequent travel

Employee Benefits

We offer competitive salaries for this position

Full medical, dental and vision benefits

The Arc also offers a 403(b) retirement with employer match

6 weeks of PTO your first year 

16-18 days of paid agency holidays

Complimentary Employee Assistance Program

Priority of Flexible work life balance

The Arc of the Capital Area is an equal opportunity employer