Claims Workforce Management Analyst

Overview:

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Claims Workforce Management Analyst.

What you’d be doing:

• Develop, validate, and maintain long-term and short-term staffing models for multiple claims units to support proactive staffing and hiring decisions.

• Prepare executive-ready dashboards, presentations, and reports to summarize demand and capacity insights.

• Understand complex business processes and technologies, question current workflows, and make recommendations to enhance efficiency.

• Facilitate monthly and weekly business reviews for owned models.

• Support initiatives to improve forecasting accuracy and automate capacity planning processes using analytics and data tools (Excel, SQL, Python, or Domo).

• Collaborate with HR and Talent Acquisition on headcount planning and workforce strategy.

• Act as a liaison between Workforce Management and Operations for budget alignment and reporting consistency.

• Prioritize tasks, meet critical deadlines, and manage expectations effectively.

• Perform additional tasks as needed.

We’re looking for someone who has:

• 3+ years of experience as a workforce business analyst, data analyst, or in a similar role.

• Strong understanding of forecasting claims in call centers and non-traditional operations (highly preferred).

• A data-driven, detail-oriented mindset with a commitment to using facts to achieve optimal outcomes.

• Strong knowledge of Microsoft Excel.

• A degree in Mathematics, Statistics, or Business.

• Experience providing ongoing performance management by tracking key performance indicators.

• Solid understanding of contact center operations and best practices.

• Exposure to workforce management, capacity planning, and forecasting in a contact center environment.

• Experience with workforce management (WFM) software (a plus).

• Excellent analytical and problem-solving skills with a data-driven approach.

• An inquisitive nature with the ability to identify issues in data and analysis and resolve them quickly using subject matter expertise.

• Flexibility to work at any time, including nights, weekends, and holidays (base schedule is Monday–Friday).

• Availability for occasional travel.

Highly preferred candidates also have:

• BI tool experience with Domo (preferred) or similar (Power BI/Tableau)

About the Claims team at SageSure:

On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.  

You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences.  You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business. 

About SageSure:

Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.

SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.

SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.

SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.

Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.