Claims Training Consultant

• Work with experienced and skilled colleagues who support and inspire one another to achieve collective success
• Help drive positive change by supporting health equity, sustainability, and community-focused initiatives.
• Take advantage of access to resources, industry-leading training, and mentoring to accelerate your professional development and expertise.

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. 

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. 

This role plays a vital part in building confident, capable Claims teams who can deliver on TAL’s promise when it matters most. By supporting high‑quality, consistent training experiences, the role helps ensure our people are equipped to support customers through some of life’s most challenging moments. Working with autonomy and care, this role contributes directly to TAL’s purpose of protecting what Australians value most—creating meaningful impact through knowledge, capability and a commitment to doing the right thing, every day.

In this role you will:

• Deliver engaging claims training that builds capability and confidence in line with TAL’s Claims Learning Strategy and Capability Framework.
• Develop and source contemporary, claims‑specific learning content that reflects legislation, systems, process change and real case scenarios.
• Provide trusted technical training support to uplift claims decision‑making and consistency across teams.
• Evaluate and refine learning solutions to ensure they meet QA, accreditation and business capability outcomes.
• Maintain strong technical currency so training materials remain accurate, compliant and aligned to TAL policies and industry standards.
• Collaborate and improve by partnering with governance and technical stakeholders and acting on feedback to continuously enhance training outcomes.

• Experience building capability through learning, coaching or technical assessment within life insurance, claims or a similar regulated environment.
• Strong claims knowledge across Life, Trauma, TPD, Disability and Income Protection, with an understanding of how sound decisions support customers.
• Working knowledge of regulatory and legal obligations that shape life insurance claims and training outcomes.
• Clear, confident communication skills, with the ability to explain technical concepts in a practical, accessible way.
• A collaborative and self‑directed approach, comfortable working independently while contributing positively to a broader team.
• An interest in learning design and development, with exposure to eLearning principles or formal training qualifications welcomed but not essential.

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.