Claims Specialist

We’re looking for a Claims Specialist, Hamilton Select.

Working remotely or based in Richmond, Virginia or the tri-state area and reporting to a Claims Manager, who is based in Richmond, you will be responsible for the direct handling of high exposure casualty and/or specialty claims along with assisting in the mentoring of future claims adjusters.

This could be a hybrid working position based in Richmond, VA, or the tri-state area, but we will consider a remote US location for appropriately qualified candidates.

Hamilton Select is our US excess and surplus lines insurer based in Richmond, Virginia underwriting hard-to-place accounts in the small and middle-market space through an appointed wholesale broker network.

What you will do

Review claims and related systems and processes

Understand and analyze policy language and contracts

Provide coverage, liability, and damages analysis for claims and ensure timely reserving and appropriate legal and indemnity payments

Draft disclaimers and reservation of rights letters

Negotiate settlements, mitigate losses, and control expenses

Adhere to Claims Best Practices, Key Controls, and file handling requirements

Maintain a high level of communication with leadership and underwriting partners

Ensure appropriate reports are timely prepared and disseminated

Ensure successful implementation of key organization-wide initiatives and improvement strategies for claims and our business units

Present to management, mentor new staff and identify procedural improvements

Support other functional groups within the organization

Ensure compliance with internal corporate guidelines, processes and procedures

Other duties as required by management

Some travel, as required for trials & mediations, etc

What you require for the role

Experience in casualty and/or specialty claims handling or related litigation with a career history of increasing responsibility

Experience handling claims in the Excess and Surplus market required

Experience handling claims in all of the following divisions is preferred: General and Excess Casualty, Life Sciences, Contractors, Products, Professional and Management Liability, Allied Medical and Medical Professionals

Experience working with complex coverage issues required

Multi-jurisdictional claims and litigation experience required

Adjuster license and or certifications desired but not required

Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M

Strong negotiating, analytical, written, and organizational skills

Mediation and arbitration experience preferred

Strong computer skills (Microsoft Office Suite, SharePoint, and in-house claims systems)

Ability to prioritize and manage deadlines

Ability to work both independently and collaboratively as part of a team

Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal

Conduct Standards

You must act with integrity

You must act with due skill, care and diligence

You must be open and cooperative with the FCA, the PRA and/or other relevant regulators

You must pay due regard to the interests of customers and treat them fairly

You must observe proper standards of market conduct

You must act to deliver good outcomes for retail customers

What you can expect from us

We offer a vibrant, entrepreneurial, and collaborative culture guided by our values: Be Smart, Be Sensible, Be Open and Be More.

We know if we welcome and respect differences, we’ll attract and retain talent that brings a valuable diversity of perspectives and experience. We want all our colleagues to feel that they can bring their whole selves to work at Hamilton and know that they can be part of building a great company.

Hamilton offers a competitive salary with an annual performance-based target bonus and a comprehensive benefits package, to include:

Hybrid working

Matching 401K plan

Medical, dental, vision, life, disability

Generous time off (including parental leave)

Continued support for professional development

Gym subsidy

My day (additional days leave for personal interests/wellness/charity work)

In good company.

Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world.

Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with.