Claims Relationship Manager

Overview:

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Claims Relationship Manager.

The Claims Relationship Manager will serve as the key liaison between our organization and our valued carrier partners. This role ensures operational alignment, facilitates communication, and provides claims leadership with actionable data for strategic decisions. The ideal candidate excels at relationship management, possesses strong analytical skills, and communicates complex data clearly.

What you’d be doing:

• Acting as the primary point of contact for carrier partners and fostering collaborative relationships.

• Leading cadence calls and quarterly business reviews with carrier partners.

• Collaborating with internal claims leadership on strategies to maximize carrier relationship value.

• Identifying opportunities for process improvement in claims handling.

• Designing, generating, and distributing monthly and quarterly performance reports.

• Analyzing claims data to identify trends and areas of concern or success.

• Translating analytical findings into actionable insights.

• Serving as the claims point of contact for carrier-related inquiries and escalations.

• Coordinating onboarding and off boarding of carrier partners.

• Communicating policy, procedural, or technology updates to carrier partners.

• Supporting preparation of executive-level meeting materials.

• Completing ad-hoc projects as they arise.

• And any other duties needed to help drive our purpose and fulfill our values.

We’re looking for someone who has:

• 3-5+ years of experience in claims management, account management, or insurance operations.

• Bachelor’s degree in Business, Finance, or related field.

• Strong relationship-building skills.

• Exceptional written and verbal communication skills.

• Advanced Excel and PowerPoint skills.

• Experience generating and interpreting claims performance metrics.

• Highly organized and detail oriented.

Highly preferred candidates also have:

• Advanced knowledge of Property & Casualty (P&C) insurance claims processes.

• Experience with BI tools such as Tableau or Power BI.

About the Claims team at SageSure:

On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.  

You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences.  You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.

About SageSure:

Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.

SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.

SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.

SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.

Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.

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