Claims Handler
AdlerAllan1
Posted: April 15, 2026
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Quick Summary
Claims Handler provides excellent customer/ client support and handles Enquiries internally and externally through various communication channels, building rapport with customers/clients by identifying and understanding their needs, and articulating the best outcome.
Required Skills
Job Description
 
Key Responsibilities:
• Providing excellent customer/ client support and handling Enquiries. Internal and external.
• Liaising with internal teams and stakeholders.
• Maintained accurate records and updated customer information
• Communicated with customers/clients through various communication channels, including inbound / outbound phone calls.
• Good telephone manner, building rapport with customers/clients representing the business.
• Understanding of vulnerable customers and how to identify them
• Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot.
• Resolve customer queries in a timely and professional manner.
• Complete account administration with a high level of accuracy.
• Liaise with all parts of the business in pursuit of resolving customer queries.
• Achieve business goals and targets while keeping within SLA
• Liaising with PM, RCM
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.