Claims Analyst with English

At Coface, we make trade happen every day. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us.

Join our Happeners!

The activities of the Claims Analyst are various and includes:

Perform claims daily operational activities for the Coface North Europe regions including:

• • Process policyholders requests and supporting documents

• • • Compile, verify accuracy and sort information in order to facilitate analysis
• Research and obtain further information for incomplete requests
• Classify documents
• Comply with data integrity and security policies

• Administrate claim files and ensure regular updates from opening to closing of the file
• Ensure customer satisfaction regarding fast claims management by analysts (preparing activities which are precondition)
• Compute and record invoices details, notifications and information in tools
• Reports on Claims activities to the serviced countries
• Take appropriate action to maximize recoveries
• Ensure customer satisfaction regarding fast claims management by analysts

Reporting:

• Compile reports according to group rules.

Processes:

• Organize internal processes and work-flows and identify processes and work-flows which need to be adapted/improved
• Participate in internal projects

Ad hoc activities

• Participates in the creation / update of Claims Standard Operating Procedures used by the SSC operational teams

Soft skills

• Ability to read, analyze and interpret insurance documents
• Ability to organize and recall large amounts of detailed information
• Have a professional image and positive attitude in any work environment
• Ability to maintain multiple priorities and deadlines, with strong follow through
• Ability to clearly communicate within the team and with serviced countries
• Demonstrated planning, analytical, and organizational skills
• Ability to work independently and also take direction

Languages:

• Professional level in English (B2/C1)

Function/ Sector:

• Capacity to learn about Coface’s product and in-depth policy
• Legal knowledge (basic)
• Accounting knowledge (basic)

 IT:

• Familiarity and ease with varying IT and online software and applications

Education:

• Degree educated in Law/Finance (preferably), in Credit Management or any discipline related to commercial or accountancy.               

Experience:

• At least on-the-job training for 1-2 years or in a comparable role within credit insurance industry in previous appointments.

Experience in credit insurance, information/collection/banking business is a plus