Claims Adjuster Intern

Job Responsibilities Include:

Answering phones, taking FNOL’s, and providing claim status updates.

Research Underwriting file for applicable coverage forms and endorsements and include in claim file as needed or requested.  

Verify policy is active.   

Send underwriting alerts when appropriate.

Understand Image Right workflows within the department.

FNOL workflows

Mail index & re-indexing workflows

Diary

Understand basic claims process and clearly explain to insureds and agents.

Understand basic policy coverages.

Be able to use Image Right and Finys in conjunction with claim adjusting functions.

Review Independent adjuster reports, determine investigation needed and applicable coverage, evaluate information to adjust reserves and/or settle claims.

Identify subrogation potential.

Maintain Diary.

Finalize settlements by obtaining appropriate documents and/or documentation.

Issue Loss and Expense payments.

Issue Compliance Letters as appropriate.

Prepare coverage denial letters and Reservation of Rights letters with manager oversight and approval.

Prepare all other written correspondence as appropriate.

Comply with Unfair Claims Settlement Practices Act for all states.

Opportunity to participate in scene investigations with independent adjusters, engineers and contractors. 

Opportunity to participate in legal proceedings with defense attorneys i.e. mediations, settlement conferences or depositions.

Opportunity to participate in on or off-site claims or insurance education or events.

Deliver timely, quality customer service in all aspects of job position.

Willingness to work outside of normal hours during catastrophic weather events.

Other jobs as assigned.

Is expected to keep confidential all information obtained during employment.

Job Competencies:

Maintain and display a positive attitude at all times

Strong Customer Service Skills

Excellent Verbal and Written Communication skills

Claims and Insurance Education to keep current with Industry Standards, and internal policy form changes or adoption of new policy/coverage forms

Ability to multi-task, and shift between priorities as needed throughout the workday

Ability to work well both independently and in a team environment

Planning, Organizing, and Time Management skills

Computer Skills – Excel, Word, Power Point, and ability to learn insurance systems