Claim Supervisor - Digital Insurance

Cermaticom

Central Jakarta, Jakarta, Indonesia permanent

Posted: January 8, 2025

Required Skills

Job Description

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically visit a bank.

Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

• Responsible for the claims handling overall for Gadget / MPAR category
• Ensure that the SLA targets that have been set for each client can be achieved well in terms of review and payment
• Ensure that the aftersales vendors can run well in the workflow which includes Service Center / Logistics Providers / others as necessary
• Control the daily activities of the Claims Analyst team in making sure they are working productively to resolve claims within SLA and within guidelines for Gadget / MPAR category
• Create client and insurer claim loss ratio performance reports, weekly, monthly for Gadget / MPAR category
• Establish good relationships with Claims team in insurers to ensure smooth working flow
• Able to negotiate strongly to insurers on behalf of customers claim needs and queries
• Hold a daily morning briefing with the claims team to discuss claims pending statuses and handling of incoming claims and backlog for Gadget / MPAR category
• Actively evaluate current SOPs in claims handling and work towards improvement in processes

• Have a minimum bachelor's degree in any major or at least have a minimum of 3 years experience as a claims team leader role in the gadget / electronics / Movable All Risks category specialization
• Has a strong work ethic and focus on fulfilling customer needs and queries
• Able to work under pressure and tight deadlines
• Able to work with a high degree of schedule variance, which include shifting schedules and availability during weekend
• Able to maintain a good relationship with claims team in insurance companies and negotiate strongly on behalf of customers’ perspectives

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