City Head - Food - Abu Dhabi

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About the Team

You will get to be part of a team of go-getters who joined on a mission to build Careem Food and take it to market leadership, all aligned on the same values of ownership, shooting to the moon and being of service to customers, partners, colleagues and captain in Abu Dhabi.

About the Role

The City Head will be responsible for end to end ownership of scaling our food delivery business in Abu Dhabi. The City Head will be responsible for building a high caliber team, the expansion and growth strategy, as well as the day to day operations at scale for the business. You will be responsible for all three key stakeholders of the business, namely the customers, restaurant partners and captains and ensuring each of them have a great experience working with us.

What you’ll do

• Define the strategy and value proposition for Careem Food in Abu Dhabi

• Translate the strategy into a clear and actionable business plan that drives aggressive market share growth for Careem Food in Abu Dhabi

• Manage Careem Food’s business day to day within Abu Dhabi and own the growth and scaling of the business in the city

• Recruit, train and manage a team of Sales and Account Managers to drive revenue and exceed targets

• Encourage, support and develop the team, monitoring their success and conducting regular performance reviews

• Develop and sustain solid relationships with key partners

• Develop a thorough understanding of partners’ needs and requirements and prepare customized solutions

• Negotiate contracts with key partners and creating solutions for partners’ long term goals

• Be a key part of the UAE food leadership team responsible for the overall direction and growth of the business

• Encourage and lead collaboration between teams

What you’ll need

• Strong understanding of the food delivery / food tech / quick commerce industry with a keen view on opportunities for innovation / creative breakthrough ideas (commercial + powered by tech)

• Deep understanding of Abu Dhabi as a city will be a strong Plus

• This is not a desk role, and therefore the ability and bias for rolling your sleeves up and spending time on the field is critical

• Excellent interpersonal and interpersonal skills. You will be the face of the Careem in Abu Dhabi, and part of the leadership team.

• Strong customer relationship skills, with the ability to develop and build profitable and successful working relationships.

• You are highly goal oriented, have a strong bias for action, and are a hands-on, problem solver. Yes this is mentioned twice, because it’s that important.

• You demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.

• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.

• Explore new opportunities to learn and grow every day.

• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)

• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.