Citrix (Cloud and Legacy) Support Analyst

Qualysoft

Warsaw Hybrid permanent

Posted: April 17, 2026

Required Skills

Job Description

Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions.

Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients.

We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below!

Responsibilities:
• Operate and support Citrix Cloud environments (delivery groups, catalogs, policies) and ensure user access to apps/desktops

• Maintain and support legacy Citrix components (Delivery Controllers, StoreFront, license servers) during migration/retirement

• Monitor Cloud Connectors, VDAs, and overall service availability; act on alerts and advisories

• Patch and update VDA/golden images; validate application delivery, profiles, and session stability

• Troubleshoot logon performance, session issues, and profile management (e.g. FSLogix); document fixes

• Manage access integrations (IdP, MFA) and coordinate with Citrix ADC for gateway, traffic, and certificate changes

• Maintain image pipelines, application layering, and operational runbooks

• Ensure monitoring and logging (including SIEM integration) across all Citrix layers

• Support onboarding of applications, testing, and user pilots

• Participate in DR testing (failover scenarios, control plane loss) and document outcomes

• Maintain inventories, capacity planning, license tracking, and provide weekly KPIs

Requirements::
• Experience with Citrix Cloud administration (delivery groups, catalogs, policies) and VDA management

• Strong knowledge of on-prem Citrix environments and migration practices

• Familiarity with NetScaler/Citrix ADC, gateway configurations, and MFA/IdP integrations

• Experience with profile management (FSLogix/UPM) and session performance tuning

• Understanding of monitoring/telemetry across brokering and session layers

• Experience with application layering concepts and deployment strategies

• Knowledge of certificate/TLS handling and identity integrations

• Familiarity with capacity planning, load balancing, and optimization

• Experience with ITSM/change processes, documentation, and user communication

• Understanding of decommissioning, governance, and operational best practices

Why we think you will love working here:

With us you count as a person, our doors are always open.
We live the Qualysoft Team Spirit and stand for transparency!

Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.

What are the benefits of working for a consulting company rather than being employed directly by a client?

Working for a consulting company like Qualysoft offers several advantages:

Diverse project experience with various clients, industries, and technologies
Stable employment contract with continuous support, regardless of project status
Career development opportunities through training, certifications, and internal mentoring
Access to a wider professional network
Flexibility — remote, hybrid, or on-site options depending on project
Competitive salary packages with additional benefits tailored to the local market.

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