CIS Technician (Operations & Exercises)

SGP Recruiting provides both operations and strategic support to Tribal 8(a) and commercial organizations. Our client is an ISO certified international Information Technology consulting and Engineering Services company focused on supporting public and private sector customers as they tackle their most daunting Information Technology and business challenges.

They are seeking a CIS Technician (Operations & Exercises) to support an upcoming NATO ACT program in Norfolk, VA. This is a great opportunity to be part of an international company specializing in the provision of services in the area of information systems and technologies, outsourcing solutions, and application development services to government and non-government organizations.

Working Location: Norfolk, VA, USA

Employment Type: 1099, B2B

Compensation: $45–$55/hr USD

Language: High proficiency level in English language

Security Clearance: NATO Secret

DUTIES/ROLE:

• Supports Local Technical Support teams in build-up, deployment and tear-down activities related to exercises;

• Assists in planning support of local exercise requirements;

• Assists in maintaining CSU Norfolk annual exercise calendar and exercise support planning documents;

• Assist in site surveys and collecting lessons identified; and

• Assist logisticians by receiving and storing CIS equipment and controlling access to it.

• Coordinates all CIS requirements in relation to set up, deployment and tear-down activities related to events and conferences;

• Works with CSU change coordinators and local technical teams to assess customer requirements and provide response to customer requests for support; and

• Assist in maintaining overview of ad-hoc event support activity and effort throughout the year.

Essential Qualifications/Experience:

• Minimum 3 years' experience working in an ICT CIS environment;

• Minimum 3 years' experience supporting IT users, desktop hardware and software.

• Minimum 3 years' experience working in an IT administration role;

• Minimum 3 years' experience supporting NATO exercises as IT staff.

• Experience of providing hands on technical assistance across a diverse range of CIS equipment including but not limited to Workstations, Laptops, scanners, printers and VTC equipment.

• Background and experience in NATO static and deployable CIS equipment and networks.

• Working knowledge of policy, procedures, and organization of NATO CIS.

• Working knowledge of ITIL processes and procedures (incident, change, configuration and asset management).

• Working knowledge of ITSM ticketing tools (BMC Remedy);

• Working knowledge of Active Directory.

• Working knowledge of SharePoint would be advantageous.

• Working knowledge of current operating systems and office automation software.