Chief Operating Officer

About ThriveCart:

ThriveCart is a powerful platform used by over 50,000 people worldwide to generate over $5B in sales. Included within the ThriveCart platform is a learning management system (LMS), affiliate management, cart and checkout functionality, making it a top solution for creators, coaches, consultants, and other businesses.

Location:

Remote (EU/UK)

Job Overview:

ThriveCart is seeking an exceptional Chief Operating Officer to serve as a key strategic partner to the CEO and drive operational excellence across ThriveCart. This role demands a versatile leader who can balance strategic vision with hands-on execution, optimize costs while maintaining quality, and ensure seamless coordination across all business functions. The ideal candidate will be equally comfortable reviewing financial metrics, managing complex projects, and guiding cross-functional teams toward ambitious milestones.

What Your Work Will Entail:

• Serve as the right hand to the CEO, providing strategic counsel and operational leadership

• Translate company vision and strategy into actionable operational plans and executable initiatives

• Act as a sounding board for strategic decisions and business challenges

• Lead key meetings and represent the CEO when needed in operational matters

• Oversee day-to-day operations across all departments ensuring alignment with company objectives

• Develop and implement operational processes, systems, and best practices to drive efficiency and scalability

• Establish and monitor key performance indicators (KPIs) to measure operational health and success

• Identify bottlenecks and inefficiencies, implementing solutions to optimize workflow and resource utilization

• Lead company-wide cost reduction initiatives while maintaining quality and performance standards

• Conduct regular analysis of operating expenses, vendor contracts, and resource allocation to identify savings opportunities

• Develop and manage operational budgets across departments, ensuring fiscal responsibility

• Negotiate with vendors and service providers to secure favorable terms and pricing

• Implement data-driven decision making processes to maximize ROI on operational investments

• Oversee and coordinate strategic projects and initiatives across the organization

• Establish project management frameworks, methodologies, and governance structures

• Set clear milestones, timelines, and success metrics for company initiatives

• Monitor project progress, identify risks, and implement corrective actions to ensure on-time, on-budget delivery

• Coordinate cross-functional teams and resources to achieve project objectives

• Partner with product and engineering teams to oversee product development roadmaps

• Ensure roadmap alignment with business strategy, customer needs, and market opportunities

• Balance competing priorities and resource constraints to optimize delivery schedules

• Track progress against roadmap commitments and communicate updates to stakeholders

• Drive continuous improvement in development processes and time-to-market

• Build, lead, and mentor high-performing teams across operational functions

• Foster a culture of accountability, continuous improvement, and operational excellence

• Develop talent within the organization through coaching, training, and professional development opportunities

• Facilitate effective communication and collaboration across departments

• Lead special projects and initiatives as assigned by the CEO

• Support business development activities, partnerships, and strategic growth opportunities

• Ensure compliance with relevant regulations, policies, and industry standards

• Represent the company at industry events, conferences, and external meetings when needed

• Perform other duties and responsibilities as required to support company success

What You Bring To This Role:

• Proven track record of successfully scaling operations in high-growth technology or SaaS companies

• Demonstrated expertise in cost optimization and financial management with measurable results

• Strong project management skills with experience overseeing complex, cross-functional initiatives

• Deep understanding of product development processes and technology roadmap management

• Exceptional analytical and problem-solving abilities with a data-driven mindset

• Outstanding communication and interpersonal skills with the ability to influence at all levels

Experience and Education:

• 10+ years of progressive operational leadership experience, with at least 5 years in a senior executive role

• Bachelor's degree in Business, Engineering, or related field; MBA or advanced degree preferred

• Experience in e-commerce, payments, or fintech industries

• Track record of successful business transformation and change management initiatives

• Experience with remote or distributed team management

• Technical background or strong technical acumen

• Previous experience supporting a CEO or founder in a COO or similar executive capacity

Learn More About ThriveCart:

Our Values are:

Commit to Excellence
Find a Way
Help Each Other
Keep Growing
Data First