Chief Operating Officer Poland

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.

Learn more about our products here: pro.doctoralia.es

Why join us?

📊 Real impact – We help doctors help patients. Your work truly makes a difference.

📈 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.

💰 We’re backed by leading VC funds including One Peak Partners, Goldman Sachs Asset Management, and Point Nine Capital, raising a total of approx. €400m to date.

✨ Shape the future, sustain growth – Make a difference now *and* build for long-term success.

Joining us as the COO Poland, you will take the lead in overseeing Customer Success, Customer Care, RevOps, Finance, and Legal operations within the Polish market. This role is centered on optimizing communication and processes across functions, enhancing our customer success metrics, and driving growth through strategic initiatives. You will align operational performance with our evolving business objectives and ensure coordination across departments. The role reports directly to Piotr, our CEO in Poland.

You will:

- Provide guidance and oversight to the different functions and enhance autonomy and operational efficiency.

- Ensure that all operations, from customer-facing teams to back-office functions, are aligned with the company’s evolving business objectives.

- Continuously evaluate the company’s performance, making necessary adjustments to meet shifting market and business demands.

- Manage the integration of customer success initiatives for recent and future acquisitions to align with the company’s core value drivers.

- Be a visionary leader with a hands-on approach to effectively spearhead operational enhancements and tackle intricate problem-solving challenges.

You should bring deep expertise in at least one of the areas under your responsibility, with a strong enthusiasm for exploring and mastering new fields:

- Strategic Leadership: you will be pivotal in translating high-level strategy into actionable business plans and coordinating initiatives across all teams.

- Operational Excellence: establish and optimize processes for all teams and foster an environment conducive to innovation.

- Team Leadership: lead a significant portion of the Customer Success & Customer Care, RevOps, finance, and legal teams (around 80 people in total), working closely with the CEO Poland to oversee operations, client services, customer care, and patient care, with complete end-to-end responsibility but co-leading this with the Heads of these critical areas.

- Functional Understanding: you must have a deep understanding of the functions of these teams and be able to drive their success through effective leadership and strategic guidance.

- Opportunity for Impact: this role offers an exciting opportunity to make a meaningful impact on the organization, utilizing leadership and strategic skills to drive operational success and innovation.

The attributes we are looking for:

- Strong understanding of SaaS business models, with healthcare and SMB sectors as additional advantages.

- Effective in leading cross-functional teams, fostering collaboration, and motivating employees at all levels.

- Track record of delivering measurable results, whether in revenue growth, cost savings, or operational efficiency.

- Skilled in using data-driven models to cut through complexity, structure analyses effectively, and prioritize key issues for resolution.

- Demonstrated ability to work collaboratively in a cross-functional setup, balancing global strategies with local execution needs.

- You are open to learn, anytime, from our customers and from the team. 

- You are fluent in Polish and English.

Why You’ll Love It Here

💙 Global Benefits – No matter where you are, you’ll have access to:

• Healthcare insurance – so you can focus on what matters.

• Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.

• Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.

📍 Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.

🚀 Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects.

🌎 A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment.

⏳ Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.

Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In 

At Docplanner, our values guide everything we do:

📊 Focus on results – we're here to make an impact.

🧠 Think like an owner – take responsibility, drive outcomes.

✂️ Keep it simple, keep it lean – smart solutions over complexity.

🔊 Be respectful and radically honest – openness builds trust.

📚 Learn and be curious – growth is part of the job.

Don’t just take our word for it—check out our Glassdoor to hear what our people say!

_________________________________________________________________________

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.