Chief of Staff, Operations

About the company

Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.

Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.

About the role

The Chief of Staff (CoS) to the COO is a strategic partner and force multiplier who helps translate the company’s operational strategy into execution. This role sits at the center of the organization, driving cross-functional alignment, improving operational rigor, and ensuring the COO’s priorities move forward efficiently and effectively.

The ideal candidate is highly organized, analytically strong, trusted by senior leaders, and comfortable operating across the company.

What you’ll do

Strategic and Operational Support:

• Partner closely with the COO to define, prioritize, and execute goals and initiatives.

• Translate high-level strategy into actionable plans, milestones, and metrics.

• Track progress against key initiatives and flag risks or gaps early.

• Work alongside the CoS to the CEO to move strategic initiatives work forward.

Cross Functional Leadership:

• Drive alignment across departments (e.g., Operations, Finance, HR, Product, Technology).

• Lead cross-functional projects and special initiatives on behalf of the COO.

• Facilitate decision-making by synthesizing data, perspectives, and trade-offs

Operations Management:

• Manage the COO’s operating cadence (OKRs, KPIs, business reviews, planning cycles).

• Prepare executive-level presentations, briefing materials, and analyses.

• Ensure follow-through on decisions made in leadership meetings

Process & Operations Improvements:

• Identify opportunities to improve operational efficiency, scalability, and clarity.

• Support implementation of new processes, tools, or governance structures.

• Promote best practices in execution, communication, and accountability

About you

• Bachelor’s degree, MBA or advanced degree preferred

• 10+ years of experience in operations, strategy, consulting, or a similar role

• Familiarity with OKRs, KPIs, and operational planning framework

• Proven experience working closely with senior executives

• Experience working in both large companies and start-ups a plus

• Ability to manage ambiguity and shifting priorities

• Exceptional organization and attention to detail

• Influencing skills without direct authority

• Calm, reliable presence in high-pressure environment

Details

• The annual salary range for this role is $200,000 - $250,000 + benefits (including medical, dental, and vision)

• Flexible PTO

• Location: Remote, US; New York preferred

• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Equal Employment Opportunity (EEO) Statement

Inspiren does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.