Chief of Staff

About the Role

Sapien is moving fast. The Chief of Staff exists to make sure the company moves with intention -- not just speed. You'll sit directly with the founders, own the operational layer that keeps everything running, and drive the cross-functional work that doesn't fit neatly into any one function.

This is a high-trust, high-leverage role. You'll have visibility into everything and ownership of things that matter: strategic planning, investor relations, hiring, internal communications, and the GTM systems that drive revenue. If you've thrived in high-output environments and gravitate toward the work that others can't quite categorize -- this is for you.

What You'll Own
Founder & Leadership Leverage

• Extend the capacity of the CEO and leadership team -- own their context, manage their priorities, and make sure the right decisions happen at the right time

• Lead preparation for board meetings, investor updates, and key internal reviews

• Manage high-priority cross-functional projects from framing to execution

GTM & Revenue Operations

• Own the operational layer behind sales and CS: pipeline hygiene, CRM discipline, outbound coordination, and performance reporting

• Build and maintain dashboards that give leadership real-time visibility into revenue, deployment health, and operational KPIs

• Support customer-facing work where needed -- able to hold a conversation with a CFO and represent Sapien credibly

Strategy & Company Operations

• Turn ambiguous priorities into structured plans with clear owners and timelines

• Identify operational gaps across the business, design the fix, and leave behind a repeatable process

• Support recruiting and team scaling as headcount grows

What We're Looking For

• 4-7 years in investment banking, PE, management consulting, or a senior operator role at a high-growth startup

• Finance fluency -- comfortable with P&Ls, operating metrics, and corporate finance concepts

• Proven builder of systems and processes, not just deliverables

• Sharp written communicator -- crisp across exec briefs, investor updates, and internal memos

• AI-native -- you use AI tools daily, pick up new systems fast, and actively look for leverage

• High agency, low ego -- you figure out what needs to happen and go do it

How You Work

• Ambiguity-shaping. You turn nebulous problems into a first pass and drive to resolution

• Extreme ownership. If you say it, it gets done

• Speed & hustle. Urgency without sacrificing quality

• AI-native. Energized by applying AI to transform how businesses run