Chief of Staff

Chief of Staff

Overview

We are seeking a highly capable Chief of Staff to act as a strategic partner and force multiplier to the COO. This role is designed for a strong operator who thrives in fast-moving environments, takes ownership of ambiguous problems, and ensures critical initiatives are executed effectively across the organization.

This is not a traditional administrative or purely strategic role. The Chief of Staff will operate at the intersection of strategy and execution—owning key projects, improving internal operations, and helping the company scale with clarity and discipline.

What You’ll Do

1. Drive Execution Across the Company

• Own and lead high-priority initiatives from concept through completion

• Ensure alignment, accountability, and follow-through across teams

• Identify gaps, solve problems, and remove bottlenecks

2. Act as a Force Multiplier to the COO

• Take ownership of key initiatives

• Help prioritize initiatives and ensure focus on what matters most

• Step in to lead or support projects as needed

• Partner across company departments to ensure goals, objectives and processes are aligned

3. Strengthen Internal Operations

• Improve processes, communication, and cross-functional coordination

• Bring structure to areas that are currently undefined or inefficient

• Ensure the business is operating smoothly day-to-day

• Develop and leverage AI to enhance and streamline processes

4. Oversee Core Business Functions (Light Oversight)

• HR / People Operations: Support performance management, basic people ops systems, and coordination with external resources

• Finance: Partner with bookkeeping/accounting to ensure accuracy, timeliness and visibility into payroll and expenses.

• Take ownership of ensuring the accuracy and timeliness of every payroll process

• Quickly learn existing processes and how the business operates in order to effectively support and improve these functions

• This role is not expected to be a deep technical expert in HR or finance, but must be comfortable owning and coordinating these areas

5. Support Training & Development

• Help improve onboarding and internal training processes

• Coordinate training initiatives and resources

• Ensure team members have what they need to succeed

• Identify training and development needs for internal team and external contractors

• Follow through on training expectations and manage the delivery and completion of required training

6. Leverage AI technology & Automation to Improve Efficiency

• Utilize AI tools to streamline workflows, improve productivity, and enhance decision-making across the organization

• Identify opportunities to implement AI-driven solutions that increase efficiency, reduce manual work, and improve outcomes

• Recommend and help implement process improvements that incorporate automation and AI where appropriate

• Stay current on emerging tools and proactively introduce practical applications to the business

• Fully utilize and manage tech stack utilization and accuracy

• Personally learn, adopt, and utilize the company’s technology stack, ensuring tools are consistently used, maintained, and optimized by the internal team (e.g., keeping project management systems like Monday.com accurate and up to date)

What Success Looks Like

• The COO no longer has to check in constantly on required documentation and processes

• Key initiatives move forward consistently and on time

• Internal operations feel organized, efficient, and scalable

• Teams are aligned and accountable

• Problems are identified and solved proactively

• Processes are increasingly streamlined through thoughtful use of AI and automation

Who You Are

• A strong operator who takes ownership and follows through

• Able to quickly learn new processes, systems, and how the business operates

• Comfortable working in ambiguity and creating structure where none exists

• Highly organized with excellent judgment and prioritization skills

• Able to work across functions and influence without formal authority

• Direct, thoughtful, and comfortable addressing challenges

• Low ego, high accountability

• Curious and proactive about leveraging technology, including AI, to improve how work gets done

Ideal Background

• Experience in operations, Chief of Staff, or similar cross-functional roles

• Experience leading or supporting AI initiatives to improve internal processes and operations

• Background in startups, agencies, or other high-growth environments preferred

• Proven track record of owning and executing complex, cross-functional initiatives

• Experience working closely with senior leadership

• Highly proficient with a variety of tools and able to leverage them to their full potential

What This Role Is Not

• Not an administrative assistant role

• Not a siloed functional leader (e.g., only HR or only finance)

Why This Role Matters

This role is critical to the company’s next stage of growth. You will work directly with the COO to help scale the business, improve execution, and build the internal foundation needed for long-term success.