Chef de Rang - In-Room Dining Night F/M/X

About Orient Express

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.

About Orient Express La Minerva

Considered as the beloved capital of the Orient Express legend, Rome is the first Orient Express hotel, La Minerva, in 2025. Orient Express has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance.

 

Position Overview

Our Chef de Rang – In-Room Dining Night is a crucial member of the Food & Beverage team, dedicated to delivering exceptional service and ensuring a seamless in-room dining experience during night operations.

The Chef de Rang will be part of the F&B Team (F&B Director, Assistant F&B Director, Restaurant Managers, In-Room Dining Team) and will be responsible for providing efficient, discreet and high-quality overnight service to guests in compliance with HACCP regulations and the Hotel standards of excellence, ensuring guest comfort, privacy and satisfaction at all times.

Key Responsibilities

• Ensure a timely, accurate and high-quality in-room dining service during the night shift, from order taking to delivery and service in the guest room.

• Coordinate with the kitchen and night operations to guarantee prompt preparation and delivery of orders.

• Prepare, check and organize in-room dining trays, trolleys and equipment, ensuring they meet the Hotel’s quality and presentation standards.

• Ensure all service stations and pantry areas are stocked, clean and orderly throughout the shift.

• Deliver food and beverages to guest rooms while maintaining professionalism, discretion and a guest-centric approach.

• Set up trays or trolleys in guest rooms according to the Hotel standards and ensure correct presentation and service etiquette.

• Retrieve trays and trolleys from corridors and rooms promptly to maintain cleanliness and service efficiency.

• Ensure that all food deliveries from the kitchen to the guest match the Hotel excellence standards.

• Actively promote and recommend high-profit food and beverage items when taking orders to increase revenue.

• Monitor and ensure that all guest requests and special requirements are handled efficiently and promptly.

• Maintain effective communication with Front Office, Night Manager and Kitchen teams to ensure smooth overnight operations.

• Ensure that guest privacy and confidentiality are always respected during room service operations.

Safety & Compliance

• Ensure full compliance with HACCP regulations and Hotel hygiene standards.

• Report any potential or real hazards immediately and take preventive action.

• Fully understand and comply with the hotel’s fire, emergency and safety procedures.

• Ensure that all work is carried out in a safe manner that does not harm or injure self or others.

• Maintain the highest standards of personal hygiene, uniform, grooming, body language and professional conduct.

Administrative Duties

• Ensure that all food and beverage orders are correctly registered and charged in the system.

• Maintain accurate records of overnight orders and transactions.

• Be aware of VIP guests, special requests or late arrivals requiring in-room dining service.

• Attend meetings and training sessions as required by the Restaurant Manager or In-Room Dining Manager.

• Continuously improve knowledge of menu items, service procedures, hotel standards and applicable regulations.

Qualifications

• Minimum 2–3 years’ experience in a similar role within a luxury hotel or high-level restaurant, preferably with In-Room Dining experience.

• Ability to work independently and efficiently during night shifts.

• Strong guest orientation, attention to detail and problem-solving skills.

• Flexibility to work night shifts, weekends and holidays.

• Fluency in Italian and English is mandatory.

• Excellent grooming and professional presentation.

• Full compliance with HACCP regulations, hotel hygiene standards and internal procedures.

• Ability to remain calm and efficient under pressure.

• Legal right to work in Italy.

• A competitive salary package
• ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world! 

Our commitment to Diversity & Inclusion: 

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.