Chef de réception H/F Mission 6 mois remplacement congé maternité

Accor

25 rue Thomann, Strasbourg, Grand Est, France permanent

Posted: December 19, 2025

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Required Skills

Customer Service Team Coordination Performance Optimization Client Satisfaction Training & Development Accor Values Problem Solving Communication

Job Description

Le Mercure Strasbourg Centre vous accueille au coeur de la Grande Ile. 98 chambres, notre petit-déjeuner servi au 7e étage, avec une vue sur les toits de Strasbourg.

Votre mission de remplacement de notre cheffe de réception en congé de maternité 15.01 au 31.07.2026 En tant que Chef de Réception, vous garantissez le bon fonctionnement du service réception et la satisfaction des clients. Vous coordonnez l;équipe, optimisez les revenus et veillez au respect des standards de qualité. Vous jouez un rôle clé dans la formation et le développement des collaborateurs, tout en incarnant l’esprit Heartist et les valeurs du groupe Accor. Vos responsabilités : Superviser le service réception : garantir un accueil fluide et personnalisé, coordonner les activités quotidiennes et veiller au respect des standards Accor. Optimiser la performance : gérer les plannings, suivre les indicateurs (taux d’occupation, satisfaction client) et contribuer à la rentabilité de l’hôtel. Assurer la satisfaction client : anticiper les besoins, résoudre les problèmes et répondre aux avis en ligne. Management & Transversalité Participation active à la vie de l’établissement Communication fluide avec les collaborateurs

expérience au poste de chef de réception ou leader, outils, Accor et Opera cloud pour le PMS

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