Check-In Agent - TUI - Gatwick Airport

Aviation Recruitment experts Optime are searching for an experienced Check-In Agent to join a well-respected and successful client at Gatwick Airport.

What's on offer:

• Rate of pay: £13.90 per hour
• Shift Pattern: 4 on 2 off
• Hours per week: 20 hours per week
• Shift Timing: 5-hour shifts between the hours of 03:00am and 10:30am
• Weekly Pay (every Friday).
• Temp to Perm (performance based).
• Free parking.

Confirmed start dates:

• 6th April 2026

Key Duties:

• Assisting passengers with checking in their luggage using the self service machines and traditional check in desks and processing documentation ahead of their travels.
• The role will require you to work on your feet for extended periods of time.
• The role covers all front of house, customer service tasks to ensure a smooth and seamless passenger journey through London Gatwick Airport.
• Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
• Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
• Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
• Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
• Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
• Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
• There will be opportunities to up skill and complete airside boarding training.
• Full training will be given (10 days classroom-based training, 2 weeks on the job training).

Shifts:

The Airport is operational 7 days per week and candidates will be working on a 4 on 2 off rolling rota. This could be subject to change!

An example of the shift hours:

4 on 2 off rolling:

• Day 1: 03:00AM TO 08:00AM
• Day 2: 03:30AM TO 08:30AM
• Day 3: 04:00AM TO 09:00AM
• Day 4: 05:00AM TO 10:00AM
• OFF
• OFF

Requirements:

• Good attention to detail.
• Excellent verbal communication skills.
• Ability to work independently and use initiative, while being part of a team.
• Right to Work in the UK.
• Five year fully checkable reference history.
• Ability to pass Criminal Record Check (CRC).

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.