Chat Support

Confidential

Chennai, Tamil Nādu, India permanent

Posted: January 30, 2026

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Quick Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Chat Support Representative in Chennai, India. The ideal candidate will be responsible for providing exceptional customer service, educating customers on our products and services, and handling customer escalations. The successful candidate will be a team player with excellent communication skills and a passion for delivering high-quality customer experiences.

Required Skills

Customer Service Communication Skills Written Communication Typing Speed and Accuracy Multitasking Analytical Skills Attention to Detail Problem-Solving Flexibility Team Collaboration

Job Description

Roles & responsibilities

• Handle customer queries primarily via web chat.

• Educate current customers and potential customers on products and services.

• Should be willing to handle customer escalations and calls when need persists.

• Achieve the KPI’S and objectives in the cadence set by the team.

• Building connection/rapport to personalise the chat conversation.

• Be an active and responsible team member in all aspects of work.

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