Charter Coordinator

WHO WE ARE
Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

ROLE OVERVIEW

The dedicated Charter Coordinator objective is to support the Charters and VIP/Special Interest groups by providing exceptional guest services and support for the charterer’s organization and their clients. This position requires a self-motivated individual with excellent communication skills and the ability to multi-task with the highest level of efficiency in a fast-paced sales and service environment.

This individual must be detail-oriented and organized with the ability to manage and execute high-level requests and expectations, effectively manage bookings and maintain/develop professional relationships with charter partners. This individual will be interacting and coordinating with the charter partners and VIP clients from various organizations/corporations and families as well as internally with the Lindblad Sales team, Product Development Team, Program Managers, Accounting, Communications and Operations & Reservations teams as well as our Hotel Operations including Food and Beverage departments.

ROLE RESPONSIBILITIES:
• Serve as the main liaison and resource for all communications, operations and financial functions for charters.

• Customize special arrangements, speakers, events, innovative events/programming ideas and arrange pillow gifts.

• Ensure that all special activities and services are expertly arranged in advance from audio/visual equipment, entertainment, dining, onboard presentations, special receptions and more.

• Create invoices, manage deposits, confirm receipt of payments and reconcile all payments.

• Liaison with the operations and communications teams to ensure proper distribution of all pre/final and post-travel documentation.

• Manage guest manifests, information forms, flight questionnaires, medical forms, credit card forms, and other pertinent documentation required to complete bookings and service guests.

• Manage bookings and all special requests for guests and group coordinators. Ensure that our ships are briefed on special arrangements and or presentations to help the charter achieve their objectives.

• Coordinate with the charterer to ensure that they are kept up to date on any itinerary or program changes.

• Participate in reservation/operations operational briefings as needed.

• o Work closely with the Sales Team to plan and execute the charter experience onboard.

• Work with the onboard team to ensure that the charterer has their logo, branding and messaging in place onboard.

• Manage all incoming calls and email communication.

• Handle and resolve conflicts or guests service issues by recommending and or providing alternative solutions.

• Participate in post voyage briefings.

• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:
• BA/BS degree or equivalent industry experience

• Group travel experience and knowledge of expedition travel

• Proficient computer skills in the Windows operating system and Microsoft Office, including Word & Excel. PowerPoint skills preferred. Use of Versonix Seaware.

• Strong time management skill, capable of multi-tasking, setting priorities, problem solving and meeting deadlines.

• The ability to work independently as well as with others in a team environment.

• Occasional participation at sales events may be required as needed.

PREFERRED QUALIFICATIONS:
• Experience in event planning or concierge experience

OTHER REQUIRED SKILLS

COMMUNICATION SKILLS
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.

OUR BENEFITS
- Travel benefits for employees and their family
- Health insurance including Medical, Dental, Vision
- 401(k) plan with employer match
- Long-Term Disability, Life & AD&D Insurance
- Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
- Pre-Tax Commuter Benefit
- 7-8 Paid Holidays
- 2-3 Floating Holiday Options (pro-rated per start date)
- Up to 15 days of vacation (pro-rated per anniversary year)
- Parental Leave
- Sick/personal days per city & state ordinance
- Pet Insurance discount

COMPENSATION STATEMENT
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.

For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.

EQUAL OPPORTUNITY EMPLOYER STATEMENT
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.

Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.